POSITION OVERVIEW

The Program Coordinator supports the day-to-day implementation and coordination of workforce training programs focused on residential trades and contractor development. This role assists with applicant intake, training logistics, job placement support, and routine data entry and reporting to help ensure smooth program operations and positive participant outcomes. Working closely with the Program Manager, employers, training partners, and internal staff, the Program Coordinator provides direct, hands-on support so participants are prepared for successful entry into residential trade careers and program activities comply with organizational and funder requirements.

Reports To:

Workforce Programs Manager FLSA Status:

Exempt Employment Type:

Full-Time Start Date:

Immediate

KEY RESPONSIBILITIES

Program Coordination & Support Assist the Program Manager with daily coordination of workforce training programs for residential trades (e.g., construction, electrical, plumbing, HVAC, carpentry). Assist the Program Manager with daily coordination of the Contractor Development Program. Help ensure program activities align with established schedules, organizational goals, and funding requirements. Maintain program calendars, track key deadlines, and communicate logistics to participants, instructors, and partners. Operational & Procedural Support Follow established program policies, procedures, and operational workflows and identify routine issues or gaps to share with the Program Manager. Perform regular data entry, document management, and reporting tasks to support consistent and compliant practices across the program. Assist with basic budget tracking tasks such as processing invoices, collecting receipts, and preparing information for finance staff. Participant Services & Job Placement Support Serve as a primary point of contact for applicants and participants, responding to inquiries and providing clear information about program expectations, schedules, and requirements. Support recruitment, intake, and admissions processes by scheduling interviews, collecting documentation, and preparing applicant files. Track participant attendance, progress, and completion milestones and flag concerns to the Program Manager. Post-placement follow-up to track outcomes. Maintain accurate participant records in data systems, ensuring timely updates and secure storage of confidential information. Training Logistics & Partner Coordination Coordinate logistics for classes and trainings, including room reservations, technology needs, materials, and refreshments as applicable. Communicate regularly with instructors, training providers, and partners to confirm schedules, share attendance information, and address basic logistical needs. Help address routine participant or instructional issues as they arise, elevating more complex concerns to the Program Manager. Attend outreach events for recruitment and placement of participants. Compliance & Reporting Support Assist with collecting and organizing documentation required for grant or funding compliance (e.g., sign-in sheets, eligibility documents, outcome reports). Support preparation for audits, monitoring visits, and documentation reviews by compiling files and responding to requests for information. Contribute to the preparation of regular reports by pulling data, drafting basic narrative updates, and verifying records. Collaboration & Communication Work closely with the Program Manager to support continuous improvement of program processes and participant experience. Collaborate with internal teams (finance, data, case management, communications) to share information and coordinate services for participants. Assist with preparing materials for presentations, meetings, and stakeholder updates.

QUALIFICATIONS

Required Associate's degree in workforce development, education, public administration, business, human services, or a related field; or equivalent combination of education and relevant experience. 1-2 years of experience in workforce development, training programs, human services, education, or administrative program support. Familiarity or interest in skilled trades, construction, or apprenticeship programs preferred. Strong organizational skills with the ability to manage multiple tasks, timelines, and details. Effective written and verbal communication skills and the ability to build positive relationships with diverse participants and partners. Comfort using data tracking systems, spreadsheets, and standard office software (word processing, email, calendars). Preferred Experience working in or supporting grant-funded or publicly funded programs. Knowledge of residential trades career pathways or willingness to learn about employer needs and industry expectations. Experience providing direct support to participants, students, or clients in a community-based or educational setting. Awareness of equitable workforce practices and commitment to participant-centered support.

CORE COMPETENCIES

Program coordination and logistics Participant support and customer service Data entry, documentation, and basic reporting Communication and relationship-building with stakeholders and employers Attention to detail and reliability in following established procedures

TO APPLY

go to rcwpri.org/join-our-team/

Pay:

$45,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off

Work Location:

Hybrid remote in Central Falls, RI 02863