LEGOLAND

California- Operations Planner Merlin Entertainments - 3.5 Carlsbad, CA Job Details Full-time $24 an hour 6 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Cost management Incident reporting compliance Record keeping Stakeholder engagement Resource allocation (project management tasks) Resort experience Safety protocol adherence Employment law Staff scheduling HR analytics Operations coordination planning Labor cost analysis HR legal compliance Team scheduling Metrics Reporting Mid-level Key Performance Indicators Employee attendance management Corporate training program coordination Hospitality industry experience Decision making Safety hazards Data interpretation Recruiting Schedule creation Data-driven problem-solving Management reporting Operational excellence initiatives Process improvement planning Workforce management Full Job Description What you'll bring to the team The Operations Planner is responsible for ensuring seamless and efficient operational planning and workforce management across the resort. The role focuses on resource scheduling, consolidating reports, and acting as a subject matter expert in staffing solutions. Working collaboratively with cross-functional teams, the Operations Planner drives operational excellence by improving resource planning, optimizing cost efficiency, and ensuring alignment with the resort's strategic goals. 1. Workforce Planning & Scheduling Create daily staffing rosters for all resort departments. Make sure the right number of frontline employees are scheduled based on business needs and labor budgets. Review and submit hours for approval so payroll is accurate. Manage employee breaks while maintaining coverage and complying with labor laws. Develop training plans and coordinate training for new MCs. 2. Resource Management Identify staffing shortages or overstaffing before they impact operations. Work with the People/HR team to initiate recruiting when additional employees are needed. Create backup staffing plans for unexpected changes, such as call-outs, changes in demand, or operational disruptions. 3. Operational Efficiency Find ways to make scheduling and staffing more efficient. Work with department leaders to balance: Revenue Labor costs Guest experience Analyze staffing levels and performance using metrics such as RPC and guest KPIs. 4. Systems & Process Improvement Help develop and improve scheduling/resource-planning tools. Make sure workforce-planning processes align with Merlin's culture and values. 5. Compliance & Reporting Ensure schedules comply with California labor laws and resort requirements. Track staffing metrics and provide reports/insights to management. Keep accurate records for audits and compliance purposes. 6. Health & Safety Follow Merlin's Health, Safety & Security policies. Understand and escalate workplace risks. Ensure accidents/incidents are properly reported. Proactively identify and communicate opportunities to improve workplace safety.

SKILLS AND COMPETENCIES

Workforce Planning Expertise:

Ability to create efficient schedules, optimize resource allocation, and proactively address staffing challenges to meet business demands.

Operational Excellence:

Demonstrated ability to streamline processes and enhance operational efficiency.

Data-Driven Decision-Making:

Proficiency in analyzing workforce data, identifying trends, and leveraging insights to drive resource and cost efficiency. Attention to

Detail:

Maintain meticulous and accurate records related to rosters, compliance, and reporting, ensuring precision and consistency.

Collaboration:

Ability to work cross-functionally with internal teams, leadership, and external stakeholders to ensure alignment and operational success.

Adaptability:

Flexibility to respond to changing operational requirements, guest volumes, and unexpected challenges while maintaining high standards. Qualifications & Experience Proven experience in workforce planning, operational scheduling, or resource management, preferably in a fast-paced, guest-focused environment such as hospitality, leisure, or attractions. Demonstrated experience working with scheduling tools, workforce management systems, and analyzing operational data to drive resource efficiency. Strong understanding of labor laws, compliance standards, and best practices in workforce planning and resourcing. Benefits Benefits of Merlin Entertainments Excellent health care options (medical, dental, and vision that encourage preventative care). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. Merlin Magic Pass for friends and family to enjoy the parks & attractions Recognition Programs and Rewards 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities Pay Range Compensation between USD $24.00/Hr.-USD $24.00/Hr.