Quality Manager/ Human Resources

Quality Manager/ Human Resources Piacere Wood fire pizza Miami, FL Job Details Full-time From $22 an hour 1 day ago Benefits Flexible schedule Qualifications Spanish Succession planning Teamwork Product presentation HR department experience Operations management Organization design Procedural guides Compliance audits & assessments Employee retention Compliance management implementation Team development Store opening/closing procedures Key Performance Indicators Quality assurance audits Team management Conflict management Human resources Developing new training programs Quality audits Senior level Staff development Full Job Description

QUALITY AND DEVELOPMENT MANAGER PURPOSE OF THE POSITION

The Quality and Development Manager is responsible for ensuring that locations maintain high standards of quality, service and organizational culture, ensuring operational consistency and strengthening internal leadership. This role professionalizes the structure of the business without losing the family essence of the brand. 1.

QUALITY MANAGEMENT AND STANDARDIZATION

Objective:

To ensure that pizzerias offer a uniform experience, organized and aligned with the vision of the business.

• Establish clear standards of service and customer experience.
• Standardize operational processes (opening, closing, service, and workflow).
• Create and maintain simple and practical operating manuals.
• Conduct periodic visits to monitor performance and compliance with standards.
• Implement quality checklists.
• Detect opportunities for improvement in organization and service.
• Ensure consistency in product presentation and brand experience.
• Supervise compliance with internal protocols.

Expected Results:

• Consistency between locations.
• Greater perception of professionalism.
• Improved customer satisfaction.
• More organized and structured operation.

2.

LEADERSHIP, TRAINING AND DEVELOPMENT

Objective:

To build committed teams, aligned with the business vision and prepared to grow.

• Supervise and accompany the managers of each location.
• Implement periodic follow-up meetings.
• Design and implement continuous training programs.
• Develop internal growth plans for potential employees.
• Promote a culture of responsibility, respect and teamwork.
• Resolve internal conflicts in a professional manner.
• Strengthen communication between owners, managers and teams.
• Identify and develop future leaders.

Expected Results:

• More stable and engaged teams.
• Lower turnover.
• Stronger leadership in every store.
• Preparation for future expansion. 3. KPIs The performance of the Quality and Development Manager will be evaluated through clear and measurable indicators focused on quality, leadership and organizational growth.

Operational Consistency:

90-100% compliance in internal quality audits.

Customer Satisfaction:

Minimum average rating of 4.5/5 in reviews and surveys.

Complaint Reduction:

20% decrease in repetitive complaints in 6 months.

Training:

100% of the personnel trained under defined standards.

Internal Development:

At least 1 internal leader developed per year.

Staff Turnover:

Progressive reduction of annual turnover by 10-15%.

Follow-up Meetings:

100% compliance in monthly meetings with managers.

Organizational Climate:

Improvement in internal evaluations of team satisfaction.

STRATEGIC IMPACT OF THE POSITION

• It raises the standard of quality without losing the family atmosphere.
• Create clear organizational structure without excessive bureaucracy.
• Develop sustainable internal leadership.
• Prepares the business for future organic growth.

Pay:

From $22.00 per hour

Benefits:

Flexible schedule

Experience:

Human resources: 1 year (Required)

Language:

Spanish (Required) Ability to

Commute:

Miami, FL 33137 (Preferred)

Work Location:

In person