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Manager of Workforce Training & Development
Career Insights for Human Resources Manager
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Scorecard
Based on Massachusetts data
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What they do
A Human Resources Manager manages human resources functions for a company or organization, including the recruiting, hiring and training of employees. Works with executive management to develop and implement staffing and compensation plans and works to attract and retain qualified employees. Oversees training and development initiatives. Manages compensation and benefits structure and provides information to employees. Monitors compliance with employment-related regulations. Implements company policies and deals with staffing or disciplinary issues as needed.
$137,948 / year median in Massachusetts
+7% projected growth
Job Description
Manager of Workforce Training & Development Position Function:
The Manager of Workforce Training & Development is responsible for leading organizational wide trainings and career pathways through coordinating, management and execution of workforce development programs. The Manager will proactively assess the needs of the organization and work closely with internal stakeholders.Duties and Responsibilities:
- Implement and oversee organization-wide training programs, including employee customer service, supervisory development, and any workforce and HR-related trainings.
- Collaborate with the management team to provide workforce development, planning and support.
- Facilitate various staff training courses held with internal and external parties.
- Oversee the implementation of customer facing training programs.
- Develop and launch career pathways and its curriculum for career tracks.
- Manage employee opinion and workforce-related surveys while assisting managers in implementing a results-oriented action plan.
- Develop staff and supervisory training for new hires and periodically though the year for all staff.
- Implement a train the trainer model with consultation from external vendors.
- Partner with community-based schools, colleges and training programs that serve community residents.
- Assist with employee recognition programs and events in collaboration with Human Resources Director, managers, and staff.
- Manage execution of all activities, projects, training and deadlines related to workforce development and employee recognition.
- Provide function direction to subordinates regarding SQMS disciplines.
- Other related duties as assigned.
Requirements:
- A minimum of 5+ years of training experience.
- Excellent customer service and cultural sensitivity are a must.
- Must have strong interpersonal skills, effective communication, including written and oral.
- Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Teams) and other web-based applications.
- Ability to work with confidential information.
- Highly organized with ability to manage multiple projects at once.
- Fluency in Portuguese and/or Spanish highly desired.