Employee Relations Manager

The Employee Relations Manager leads employee relations and performance management for ECS, serving as the primary HR partner for employees and leaders. This role supports a positive, compliant, and high-performing workplace by addressing employee concerns, managing investigations, coaching leaders, and ensuring consistent application of policies. The Manager works closely with the HR Director and HR team to support the full employee lifecycle, strengthen engagement, and proactively identify organizational risks. Key Responsibilities Serve as the main point of contact for employee relations issues, including workplace concerns, grievances, conflict resolution, and policy interpretation.

Conduct fair and timely investigations into complaints, policy violations, misconduct, and discrimination.

Provide recommendations for corrective action and maintain accurate, confidential documentation.

Coach supervisors on performance management, documentation, corrective action, and risk mitigation.

Manage performance processes, including feedback, improvement plans, and disciplinary actions.

Support employee development through coaching, training coordination, and performance evaluation assistance.

Monitor trends and metrics to identify risks and recommend improvements to policies and organizational culture.

Collaborate with HR, leadership, and legal partners on complex employee relations matters and policy development.

Support HR initiatives such as onboarding, job descriptions, training, compensation analysis, and engagement efforts.

Uphold the highest level of professionalism, integrity, and confidentiality.