Manager, Event Operations (People Manager)

About Us At One10, we are more than just a workplace; we are a community of individuals who share a common belief - the belief in better products and, equally important, the belief in a better you. Believe in

Better Solutions:

We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. Believe in a

Better You:

At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment. Job Description The Manager, Event Operations is responsible for providing leadership/direction to a team of Event Managers to ensure successful delivery of programs. Develop and mentor the assigned team of Event Managers to ensure their career path and growth. Operate programs as assigned. Scope of Work

• Mentor and teach direct reports on department process compliance and customer requirements
• Provide performance feedback throughout year
• Conduct regular one-on-one meetings with direct reports
• Approval of time off requests/tracking compliance
• Participate in new-hire interview and hiring process
• Manage Programs
• Develop staffing plans to address sold project activity
• Develop comprehensive Operational Playbooks to drive team organization and optimal performance
• Drive operational excellence and growth in collaboration with Sales Team partners
• Attend program kick-off meetings (Sales Planning turnovers)
• Conduct regular file reviews with Event Manager throughout the life of the program
• Monitor timeline management
• Monitor client contract/PCN compliance (signatures)
• Monitor supplier contract compliance (As Agent For…signature)
• Monitor invoices schedules
• Review/approve budgets and proformas
• Check program Trip Specs against budget, program agenda
• Check/approve program BEO's against trip specs/budget
• Assist Event Managers with project tasks when needed
• Own programs based on staffing level needs
• Oversee completion of program wrap-up (resource files and archive process)
• Monitor hours/direct costs on a per project basis (bi-weekly)
• Ensure proformas are updated/routed by Event Manager
• Ensure positive cash flow on a per project basis
• Ensure Event Managers comply with billing turnover SLA's
• Ensure accuracy/completion of billing turnover documents
• Attend/participate in billing turnover meetings and final billing reviews
• SME for overall client team (Sales Planning/Delivery)
• Ensure compliance with negotiated savings documentation
• Ensure all project timelines include specific web registration benchmarks
• Ensure compliance with Event Spend and Savings Detail
• Participate in creation of quarterly review deck and participate in account reviews
• Perform other duties as needed Knowledge, Skills, and Abilities
• Bachelor Degree or equivalent experience; travel/tourism emphasis preferred
• 7+ years of extensive meeting/incentive & event management experience
• 2-3 years of experience managing teams of at least 4 people
• Previous experience in successfully delegating and leading individuals/team
• Computer proficiency in Microsoft office suite
• High level of proficiency in Microsoft Excel
• Proven ability in Project Management & Financial Aptitude.
• Knowledge of event registration tools preferred (e.

g., Cvent, Swoogo, Certain) #LI-Remote Maximum Base Pay 90,000.00 USD We drive the performance of the world's best brands by unleashing the power of people at work, home, and play. We believe in empowering our employees to make a meaningful impact, fostering a culture of innovation, collaboration, and growth. Join us and unleash your potential today! We are a people-first company and are building a culture where amazing people can do their best work. Service First Be Kind. Be Intentional. Be Awesome. We treat everyone as a customer and always deliver our finest work. We build our best selves by owning our actions. We lift our communities by being involved. Integrity is our superpower. We always deliver on our promises, execute our work with the utmost integrity, and take responsibility for our actions. Creativity & Innovation Be Open. Be Bold. See Differently. We know that great ideas take courage. We are not afraid of challenges, and we are proud of our ability to find effective solutions. We inspire exploration and support each other's clever ideas. We challenge the status quo and think BIG - without restraint even if the idea seems impossible at first. And we are always, always curious. Be curious. Belonging Be Humble. Be Candid. Assume the Positive. We are incredible because of our people. We embrace uniqueness and love learning from each other's perspectives. Giving and receiving honest feedback is what makes us better. We embrace different perspectives, backgrounds, and viewpoints, and use feedback to improve. We stay open to innovative ideas and always assume positive intent. Collaboration One Team. One Goal. One10. We celebrate our collective wins, work together from anywhere, and promote teamwork by engaging in honest and open communication. Trust is the foundation of all we do. We communicate openly and honestly, show appreciation for and celebrate each other, and empower each other to do our best work.