A Human Resources Manager manages human resources functions for a company or organization, including the recruiting, hiring and training of employees. Works with executive management to develop and implement staffing and compensation plans and works to attract and retain qualified employees. Oversees training and development initiatives. Manages compensation and benefits structure and provides information to employees. Monitors compliance with employment-related regulations. Implements company policies and deals with staffing or disciplinary issues as needed.
Join One of the Fastest-Growing Home Improvement Companies in the Country Home Genius Exteriors is one of the fastest-growing home remodeling companies in the United States.
Our mission is simple:
provide homeowners with a different experience—one built on quality, innovation, and exceptional customer service. As we continue our rapid growth, we're looking for a strategic, analytical, and results-driven Workforce Manager to optimize staffing, improve operational efficiency, and maximize revenue across our Inside Sales organization. If you enjoy solving complex operational challenges, building data-driven workforce strategies, and making a direct impact on business performance, we'd love to meet you. What You'll Do As our Workforce Manager, you'll own workforce planning for a high-volume, revenue-driven contact center. You'll ensure the right people are in the right place at the right time to maximize productivity and customer experience. Responsibilities Forecast call, lead, and workload volume using historical data, seasonality, and business trends Develop staffing models that support company growth and operational goals Create and manage agent schedules across multiple teams and campaigns Monitor real-time operations and make staffing adjustments to maintain service levels Analyze workforce performance and identify opportunities to improve efficiency Build dashboards and reports that provide actionable insights to leadership Partner closely with Sales, Operations, Recruiting, and Leadership on hiring and staffing strategies Drive continuous improvement in forecasting accuracy, scheduling processes, and workforce utilization Identify trends and proactively recommend operational improvements What We're Looking For Experience in Workforce Management within a contact center or inside sales environment Strong forecasting, scheduling, and real-time management experience Experience with Five9 and/or Workforce Management (WFM) software Advanced Excel skills with strong analytical abilities Experience with Power BI, Tableau, or similar reporting platforms preferred Ability to interpret data and communicate insights to leadership Excellent organizational and problem-solving skills Comfortable working in a fast-paced, high-growth environment Key Performance Indicators Success in this role will be measured by:
Forecast Accuracy Service Level Achievement Agent Utilization Schedule Adherence Occupancy Speed-to-Lead Revenue Per Agent Hour Workforce Efficiency Improvements Schedule:
Full-Time | Flexibility Required (Evenings & Weekends as Business Needs Dictate) Why Home Genius Exteriors? Competitive salary plus performance bonus Medical, Dental, and Vision Insurance after 30 days of employment Career growth opportunities within one of the fastest-growing companies in the industry Collaborative, high-performance culture Opportunity to make a measurable impact on company growth If you're passionate about using data to drive operational excellence and want to help build a world-class inside sales organization, apply today and grow your career with Home Genius Exteriors.
