About JMK JMK Behavior is a small, growing behavioral health organization supporting adults with intellectual and developmental disabilities throughout Delaware. We value humanity, accountability, flexibility, practical problem-solving, teamwork, and humor. We work hard, support one another, and care deeply about doing right by the people we serve. The Role We are looking for an Operations & People Manager to lead day-to-day operations and directly supervise staff across JMK. This is an operations-first leadership role with meaningful people-management responsibilities. You will keep employees, outsourced vendors, projects, and priorities moving while building practical systems that support thoughtful growth. What You Will Own Directly supervise staff through clear expectations, regular check-ins, coaching, accountability, and follow-through. Conduct performance reviews, support employee development, and address performance or workplace concerns fairly and directly. Lead day-to-day business operations and keep priorities, recurring work, and open issues moving to completion. Improve workflows, handoffs, trackers, KPIs, and operating routines without creating unnecessary bureaucracy. Lead recruiting, hiring, onboarding, employee relations, and offboarding. Manage outsourced vendors and business partners, including billing, credentialing, and marketing Coordinate closely with the Clinical Director, employees, contractors, and external partners while respecting the boundary between operations and clinical decision-making. Maintain personnel records, compliance calendars, required documentation, and operational controls. Help implement Microsoft 365, dashboards, automation, and approved AI tools within privacy and security expectations. What We Are Looking For 5+ years of increasing responsibility in operations, healthcare, behavioral health, human services, practice management, or small-business leadership. Direct experience supervising employees, conducting performance reviews, coaching staff, and handling difficult employee situations. Demonstrated ownership of operations, projects, priorities, and follow-through. Strong organization, communication, judgment, and practical problem-solving skills. Comfort making routine decisions independently and knowing when to escalate. Comfort learning and using technology. Strong ability to partner with clinical leadership in a respectful, collaborative, and operations-focused way. Preferred Behavioral health, healthcare, or human services experience. Experience managing outsourced vendors or external partners. Payroll, HR, compliance, or technology implementation experience. Work Style and Schedule This is a hybrid role with increased on-site presence in Wilmington when onboarding. The schedule will become more flexible as the person learns the organization, builds strong working relationships, and demonstrates consistent ownership. We are collaborative, genuinely flexible, professional, and comfortable laughing together.

Important healthcare disclosure:

JMK does not currently offer employer-sponsored health insurance, health reimbursement, or other healthcare benefits. Equal Opportunity JMK Behavior LLC considers qualified applicants without regard to legally protected status.

Pay:

$90,000.00 - $100,000.00 per year

Benefits:

Flexible schedule Paid time off Professional development assistance Application Question(s): No Healthcare Benefits. JMK does not have a healthcare benefit. Please stop the application process if this is a barrier to your potential employment.

Experience:

Operations management: 5 years (Required) Shift availability: Day Shift (Required)

Work Location:

Hybrid remote in Wilmington, DE 19808