Onboarding Program Manager

The Onboarding Program Manager owns and drives the enterprise onboarding experience across the organization, ensuring consistency, readiness, and a positive employee experience from Pre-Day One through early ramp-up. This role serves as a central coordinator across corporate functions and site teams , establishing onboarding governance, standard processes, and measurable outcomes. The position also supports scalable learning solutions aligned with business needs and enables a seamless transition for new hires. Key Responsibilities Own and manage the end-to-end onboarding program across corporate and site locations Lead and deliver corporate orientation programs , including ongoing onboarding sessions Define and maintain the onboarding lifecycle (Pre-Day One, Day One, Post-Day One) Standardize onboarding processes, workflows, and decision frameworks Establish and manage RACI alignment across HR, IT, L&D, site leadership, and managers Act as the primary point of contact for onboarding coordination and issue escalation Partner cross-functionally with HR, IT, Safety, Compliance, and site teams Facilitate onboarding forums, working sessions, and periodic program reviews Ensure onboarding programs are scalable, consistent, and adaptable by role and location Track and manage project costs, onboarding activities, and execution alignment Identify friction points and drive continuous improvement initiatives Ensure onboarding processes are audit-ready, compliant, and employee-centered Define and track success metrics (e.g., readiness, completion, satisfaction) Analyze feedback from new hires and managers to inform improvements Provide regular insights and recommendations to leadership Success Criteria Program Governance Onboarding processes are clearly documented, communicated, and adopted Ownership and RACI are well understood across stakeholders Reduced confusion around roles and responsibilities Readiness & Risk Reduction Improved Day One readiness (access, equipment, compliance requirements) Reduced rework and onboarding-related escalations Strong audit and compliance posture Measurement & Insights Standard onboarding metrics are established and consistently reported Actionable insights drive continuous improvement Leadership has clear visibility into onboarding effectiveness Core Competencies Operational Excellence Strong follow-through and timeline management Structured communication and organization Ability to build processes and frameworks from scratch Cross-Functional Influence Ability to influence without authority Navigate complex stakeholder environments Drive alignment and accountability Process & Program Design Map workflows end-to-end and clarify handoffs Turn ambiguity into structured, documented processes Data & Metrics Orientation Define success metrics and track performance Analyze trends and present insights to leadership Change Management & Communication Lead rollout of new standards and processes Anticipate resistance and drive adoption Communicate clearly and reinforce messaging consistently Qualifications 5-8 years of relevant experience (HR, Learning & Development, Operations, or similar) Experience leading cross-functional programs or initiatives Comfortable engaging with site leaders and senior stakeholders Proven ability to build structure in ambiguous environments Nice to Have Experience with HRIS or onboarding systems (e.g., SAP) Background in regulated or industrial environments Experience designing 30/60/90-day onboarding frameworks Survey design and Voice of Customer (VOC) experience Experience building governance models #INDG