Customer Onboarding Specialist

Job Listing ID:

4471854

Job Title:

Customer Onboarding Specialist Application Deadline:

07/11/2026

Job Location:

Lake Oswego

Date Posted:

04/13/2026

Hours Worked Per Week:

40

Shift:

Day Shift Duration of Job:

Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Accelerate Customer Success:

Become our next Customer Onboarding Specialist! Ready to make a tangible impact on the construction industry? Trimble is looking for a passionate problem-solver to join our AECO Customer Success team. You will play a crucial role in the initial stages of our customers' journey, ensuring a seamless transition and fostering strong relationships through effective onboarding of our Trimble Construction One platform. This is your chance to mature our onboarding practice and ensure every customer begins their journey with a truly great experience.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO:

The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

In this role, you will be the primary architect of a customer's first impression, owning the pivotal transition from sales to active product adoption. You will have the unique opportunity to shape and mature our Customer Onboarding practice for the Trimble Construction One platform, directly influencing long-term retention and driving innovation in how we deliver customer-centric solutions across North America. Key Exciting Responsibilities Spearhead the execution of personalized onboarding plans, ensuring a seamless transition from contract signature to active product adoption. Partner with customers to co-create and maintain Success Plans that define clear goals, objectives, and actionable milestones. Collaborate cross-functionally with diverse teams to optimize the onboarding journey and resolve potential risks to customer satisfaction. Monitor and analyze key performance metrics to measure onboarding success and identify opportunities to enhance the customer experience. Act as a proactive problem-solver by identifying resources and best practices that empower customers to achieve superior business outcomes. Essential Skills & Experience You have 2+ years of experience in Customer Success or Onboarding within a SaaS environment. You possess a deep understanding of Customer Success principles and best practices for client engagement. You have a proven track record of managing complex projects and working effectively with cross-functional teams. You are a strong communicator with the ability to present ideas clearly to diverse groups of stakeholders. You demonstrate a high degree of ownership and the ability... For full info follow application link. It is Trimble's policy that candidates are entitled to equal employment opportunities without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation or the presence of a medical condition or disability.

Job Classification:

Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

$53,100.00 to $73,100.00 per Year Depending on Experience Job Requirements

Experience Required:

 At least 2 years

Education Required:

High School Diploma/GED

Minimum Age:

N/A Gender:

N/A