31105 Analyst - HR #24-03496

San Jose, San Jose, Costa Rica

Onsite Job Description

What You'll Do

The Country HR Representative will work in the HR Country Team for Costa Rica to provide HR operations and administration support to leaders and employees. Costa Rica as approximately 200 employees

You'll be a team member of virtual Global Country Support organization, where you'll join 70 team members based in 40 countries, covering 96 countries, and speaking a total of 30 languages. Country Support plays a critical role in delivering consistent solutions, consulting, orchestration, expertise, and support to our local country communities within HR and the business.

Country Support is the bridge between global solutions (programs and policies) and customized, local experiences. We make sure Cisco's people in every country have what they need to thrive at work.

In this role, you will deliver several core activities:

• Support new employee onboarding, ensuring a successful and compliant start in the new role or location.
  
• Support employee data collection, based on local requirements.
  
• Support acquisitions by populating pre-approved contracts and filing signed contracts for employees.
  
• Provide support with local expertise for a variety of programs conceived and driven by HR, mostly in service of employee engagement.
  
• Provide support for all termination types, including compiling all required documentation and managing exit meetings, where required
  
• Support personnel file administration by managing hard-copy, locally maintained files, manage electronic copy files, ensure Cisco remains compliant with local regulations, maintain p-file documents related to onboarding, life
  changes, and off-boarding, and provide efficient and quick retrieval of documents from a personnel file.
  
• Proactively maintain compliance calendar and data associated with each compliance report, satisfying legal requirements to minimize risk to Cisco. Where employee action is required, handle communications and drive to
  100% completion rates.
  
• In addition, this role focuses on improving the employee experience, simplifying internal processes and procedures, driving productivity through continuous improvement projects where necessary, and participates in effective
  change implementation.

Who You'll Work With

You will work under the direction of the Country Support leader for AMS (Canada, US, Latin America) and work closely and be a part of the HR Country Team aligned to Canada.

You will partner very closely with broader HR People Care teams and HR specialists, including Shared People Support, Global Staffing Administration, Employee Mobility, and Acquisitions.

You will also work with and manage the relationship with local vendors, ensuring the quality of the service delivery. We are an agile team of HR professional experts across the globe. We are a vibrant and passionate team, always looking for ways to do things differently and ensure a seamless people experience—contributing to what makes Cisco the best place to work in the world. This team brings together local & global communities into one dynamic team that can help elevate our people's local experience in the best hybrid work environment. Who You Are

Required Skills and Experience:

• Subject matter expertise or strong curiosity about local employment law and culture
  
• Applies knowledge of benefits and other human resources-related policies and programs for effective and accurate resolution
  
• Ability to handle highly complex issues and bring to successful resolution
  
• Excellent customer service skills
  
• Self-starter and strong problem-solving skills
  
• Strong written and oral communication
  
• Excellent collaboration and teamwork - previous experience of working on projects is a plus
  
• Provides coaching and constructive feedback to team members and partners to improve processes and team operations
  
• Ability to successfully manage multiple competing priorities simultaneously
  
• Executes deliverables in the agreed-upon timeframe
  
• Demonstrates critical thinking, sound judgment, and a pragmatic approach to decision making