Care Coordinator Azalea Homecare Lawrenceville, GA Job Details Full-time $23 - $25 an hour 7 hours ago Benefits Health insurance 401(k) Paid time off Work from home Snacks provided Food provided Qualifications Employee onboarding Home care experience Customer records maintenance Patient scheduling systems Healthcare industry recruitment experience Client onboarding Email customer support Phone communication Operations coordination Service scheduling Staff scheduling Client file management Care documentation Team scheduling Mid-level Managing clients in a customer support role Home care Overseeing care coordination Document review Organizational skills Working with families Medicaid Onboarding process management Care coordination Escalation handling Documentation review Communication skills Staffing management Documentation reviews Client interaction via phone calls

Full Job Description Benefits:

Training & development 401(k) Bonus based on performance Free food & snacks Health insurance Paid time off

Care Coordinator Location:

Lawrenceville, GA Reports to: Director of Operations Azalea Homecare is seeking an organized, dependable Care Coordinator to help manage client services, caregiver scheduling, staffing, and day-to-day communication. This role serves as a primary point of contact for clients, families, and caregivers and works closely with operations, nursing, recruiting, onboarding, and billing. The ideal candidate communicates well, follows through, stays organized, and can manage multiple priorities in a fast-paced home care environment. Responsibilities Client & Family Coordination Serve as a primary point of contact for clients, families, and caregivers. Maintain regular communication regarding schedules, caregiver changes, concerns, and service needs. Complete weekly client check-ins by phone, email, or in person as appropriate. Follow client concerns through resolution and escalate significant service, safety, or staffing issues when needed. Ensure client preferences and care plan requirements are clearly communicated to caregivers. Coordinate client-to-caregiver introductions. Scheduling & Staffing Create and maintain caregiver schedules based on client needs, caregiver availability, location, and agency requirements. Coordinate caregiver assignments, call-outs, vacations, schedule changes, and backup coverage. Respond quickly to same-day staffing issues and secure appropriate coverage. Help maintain a sufficient PRN caregiver pool for call-outs, new clients, and changing service needs. Communicate current and upcoming staffing needs to the Recruitment Specialist and Director of Operations. Documentation & Coordination Maintain accurate client information, notes, schedules, and follow-up tasks in WellSky. Document important client and caregiver communication. Review assigned EVV issues, missing documentation, schedule discrepancies, and other service-related exceptions. Assist with new client starts and coordinate with nursing, scheduling, onboarding, billing, and management. Help track outstanding client documentation and service-related follow-up items. Assist with timesheet and payroll-related information as needed. Recruitment & Onboarding Support Participate as part of the caregiver onboarding team. Assist the Recruitment Specialist with staffing needs and caregiver placement. Help place newly hired caregivers into available client schedules. Team Accountability Attend daily and weekly team huddles focused on client care, staffing, new clients, outstanding issues, and process improvement. Maintain awareness of open shifts, upcoming client starts, unresolved client concerns, and staffing risks. Provide clear updates to the Director of Operations regarding outstanding items and next steps. Answer calls, emails, and other communications professionally and promptly. Qualifications Previous experience in home care, healthcare scheduling, staffing, client services, or a related role expected. Strong communication and customer-service skills. Excellent organization, problem-solving, and follow-through. Ability to manage multiple clients, caregivers, schedules, and priorities. Comfortable using electronic scheduling and documentation systems. Experience with WellSky, EVV, Medicaid home care programs, or private-pay home care is a plus. Flexible work from home options available. This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.