FTSE 100.

About Informa TechTarget Informa TechTarget (

Nasdaq:

TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients.

We provide our customers with:

Trusted information that shapes the industry and informs investment\nIntelligence and advice that guides and influences strategy\nAdvertising that grows reputation and establishes thought leadership\nCustom content that engages and prompts action\nIntent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit informatechtarget.com and follow us on LinkedIn Job Description This role is based in our ton, MA office. We are seeking a Customer Onboarding Specialist who will be responsible for delivering a seamless onboarding experience for customers on our BrightTALK and Portal platforms. The Onboarding Specialist will own the critical transition from contract signature to platform adoption, ensuring customers are trained, configured, and ready to achieve their business goals. The Onboarding Specialist will serve as the primary point of contact during onboarding, guiding customers through setup and training while coordinating with Sales, Campaign Management, Product, Support, and Delivery teams. This role builds early customer confidence, reduces time-to-value, and ensures a smooth handoff to ongoing support.

Key responsibilities include:

Own the end-to-end onboarding experience for subscription customers from contract signature through completion\nServe as the primary customer contact during onboarding, connecting customers to resources and support teams\nSend welcome communications and provide \"What to Expect\" documentation and self-service resources\nSchedule and lead kickoff calls to confirm goals, timelines, and success criteria\nDeliver platform training, product walkthroughs, and best-practice guidance\nCoordinate integration setup with internal technical and support teams\nLead internal onboarding coordination across Sales, Campaign Management, Product, Support, and Delivery\nTrack onboarding progress, manage risks, and ensure timely issue resolution\nMaintain accurate onboarding status and customer sentiment updates in internal systems\nConfirm customer readiness and transition customers to ongoing support\nProvide feedback to improve onboarding processes and documentation\nQualifications Bachelor's degree;\n1-3of customer facing experience in a customer success or support role, preferably in a software or Sales/Marketing environment.\nPreferable experience onboarding clients to SaaS products;\nKnowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation and content marketing\nExtremely detailed oriented, ability to multi task several different product & client engagements;\nCreative problem solving, solutions-oriented and strategic, long-term view of customer relationship;\nStrong sales orientation, communication skills, client-ready presentation skills and writing skills; and,\nAbility to offer perspective and guidance, in some cases, in a persistent manner.\nAdditional Information TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer andcomplies withall applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race,color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations toassistyour participation in the hiring process and, or in the advertised position, please inform theappropriate TalentAcquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. Informa TechTargetcomplies withthe Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal,stateor local law. We believe thatgreat thingshappen when people connect face-to-face.

That'swhy we work in-person with each other, or with customers and partners, three days a week or more. Whenyou'renot spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.

Our benefits include:

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment\nBroader impact: take up to four days per year to volunteer with a philanthropic organization\nCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. Whenit'stime for the next step, we encourage and support internal job moves\nTime out:

Open Vacation, plus 10 national holidays,and thechanceto work from(almost!) anywhere for up to four weeks a year\nCompetitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount\nStrong wellbeing support through EAPassistance, mental health first aiders, free access to a wellness app and more\nRecognition forgreat work, with global awards and kudos programs\nAs an international company, the chance to collaborate with teams around the world The salary range for this role is $60,000- $66,000 based on experience. 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