HR Shared Services - Advisor Pensacola, FL (Hybrid)

Responsibilities:

Responsible for answering inbound calls to prospective, current, and former employees across the enterprise up to 5 hours per day. Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services

Qualifications:

Advanced customer service focus and relationship management skills Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function Familiarity with various Human Resource issues, services, and systems Effective verbal and written communication skills Exposure to human capital management systems