Lead Application Analyst-Columbia

About Us Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina's mountains and coast. Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW! Job Description The Lead Application Analyst will report to the Workforce Development Division in Columbia. This individual will serve as a subject matter expert and team lead, overseeing the coordination, performance, and development of business analysts supporting workforce programs. The role includes analysis, systems support (SCWOS), staff mentorship, reporting, and serving as a liaison between the team and senior management.

The Lead Application Analyst will:

• Provide daily guidance and coordination to workforce analysts. Facilitate meetings to review performance, resolve issues, and align goals. Track team workloads and project progress.
• Track and report key performance indicators (KPIs) related to workforce programs and Service Desk operations. Use data to identify trends and recommend improvements.
• Serve as lead subject matter expert for SCWOS functionality and Service Desk operations. Provide advanced technical support and guidance to internal and external users. Stay updated on system enhancements and ensure team awareness.
• Provide analysis and support for workforce programs.

Lead training / on boarding for new and existing staff. If you're ready to take on this challenge and help support South Carolina's workforce system, please apply. We look forward to hearing from you! Education and Experience Bachelor's Degree or at least three years of related work experience in the support of a System or application. Additional Requirements Must have at least one (1) year experience training individuals with computer systems. Knowledge of capabilities and intricacies of information systems. Ability to direct and teach small to large groups of people by communicating in a clear and concise manner. Ability to work effectively with system users, vendor, and personnel across departments and partner agencies. Ability to assist with identifying and resolving workforce information problems. Ability to maintain a technical workload and prioritize requests. Must have experience with SQL. Experience using R and HTML. Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.