Talent Acquisition Specialist (Customer Support Representative)

Pay Rate:

Up to $21.43/hour

Duration:

3-

Month Contract Work Arrangement:

Fully Remote Schedule:

Must be available to work during Central Standard Time (CST) business hours (CST preferred)

Employment Type:

Contract Equipment:

Reliable internet connection and dedicated home workspace required Position Overview We are seeking a Customer Support Representative to join our team for a 3-month contract assignment. This individual will provide exceptional customer service by assisting customers through phone, email, and other communication channels. The ideal candidate is professional, customer-focused, detail-oriented, and comfortable working independently in a remote environment. Key Responsibilities Respond to customer inquiries professionally and efficiently. Provide accurate information regarding products, services, accounts, and support requests. Resolve customer concerns and escalate complex issues when appropriate. Document customer interactions accurately within company systems. Maintain service-level expectations while delivering a positive customer experience. Collaborate with internal teams to ensure timely issue resolution. Follow company policies, procedures, and customer support best practices. Manage multiple priorities in a fast-paced environment while maintaining quality standards. Required Qualifications High school diploma or equivalent. Previous customer service, call center, help desk, or support experience. Strong verbal and written communication skills. Ability to work independently in a remote environment. Strong organizational and problem-solving skills. Proficiency with Microsoft Office and web-based applications. Reliable internet connection and dedicated workspace. Ability to work during CST business hours. Preferred Qualifications Experience in a call center or high-volume customer support environment. Experience using CRM, ticketing, or customer support platforms. Familiarity with remote work environments and virtual collaboration tools. Strong conflict resolution and de-escalation skills. Ability to learn new systems and processes quickly. Skills Customer Service Customer Support Call Center Operations Phone and Email Support Problem Solving Communication Skills Data Entry and Documentation CRM Systems Time Management Attention to Detail Microsoft Office Remote Work Effectiveness Multitasking Customer Relationship Management Ideal Candidate The ideal candidate has recent customer service experience, works well independently, communicates professionally, and enjoys helping customers solve problems. Prior experience supporting customers in a remote or call center environment is highly preferred. #LI-CN1 #INDEPI