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Manager - Service
Career Insights for Training and Development Manager
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Scorecard
Based on Florida data
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What they do
A Training and Development Manager manages staff training and professional development programs for an employer. Develops training programs that address staff needs and support the strategic goals of a company or organization. Supervises training staff and partners and evaluates training impact.
$114,997 / year median in Florida
+7% projected growth
Job Description
Manager - Service Goosehead Insurance Agency - 2.7 Orlando, FL Job Details Full-time 1 day ago Qualifications Team member evaluation Managing teams in a customer support role Coaching Customer satisfaction tracking Performance feedback (performance evaluation method) Mid-level Incident Escalation Frontline customer support management Leadership development Inclusive leadership practices Team development Key Performance Indicators Professional development support Team training Leading team collaboration initiatives Meeting facilitation Talent career development Implementation of strategic initiatives One-on-one instruction Team motivation (leadership skill) Cross-functional communication Service level agreement (SLA) management Team building Full Job Description Lead and coach frontline agents to consistently meet and exceed targets. Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). Conduct structured coaching sessions that drive performance behaviors. Deliver weekly 1:1s focused on development, growth, and resilience. Promote urgency and ownership in a fast-paced environment. Facilitate daily huddles, weekly scorecard reviews, and monthly performance deep-dives. Escalate critical risks early and collaborate cross-functionally to resolve. Maintain a respectful, inclusive, and feedback-rich team culture. Own team-level transformation initiatives from design through execution. Identify high-potential team members and guide stretch assignments. Participate in peer coaching circles to improve leadership consistency. Maintain and track individual development plans for all team members. Lead issue resolution and support high-stakes escalations. Reinforce cultural and behavioral standards through daily interactions. Report coaching and team development outcomes to senior leadership.