Senior Manager, Technical and Operator Training
- EDT Komatsu America Corp.
- 3.8 Mesa, AZ Job Details $123,700
- $154,600 a year 15 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Mining equipment troubleshooting Customer communication High-voltage electrical systems Construction industry experience Troubleshooting electrical systems Low-voltage electrical systems Mining or extraction Construction experience Technical troubleshooting support Mechanical troubleshooting Full Job Description Join Komatsu and Be Part of Something Big!
Job Overview Komatsu has a rare opportunity for a Senior Manager of Technical and Operator Training focused on our Electric Drive Trucks! The Senior Manager will oversee the development and delivery of instructional content supporting Komatsu Electric Drive Truck products. This includes managing training personnel, coordinating course creation, and ensuring materials are current and aligned with product updates. The role involves scheduling training events, collaborating with subject matter experts and customers, and managing third-party content development. This is a leadership role for someone who brings both technical credibility and strong people-management capability. The ideal candidate understands surface mining equipment, electric drive truck systems, and technical troubleshooting, but is equally comfortable managing people, building relationships, coordinating training schedules, supporting team development, and driving projects forward. The person in this role will not be expected to personally create all training content. Komatsu already has instructors and content development resources in place. Instead, this leader will focus on managing the team, organizing and expanding training delivery, advocating for the value of the training function, supporting major customer and regional needs, and helping build a roadmap for future curriculum and competency development. While we prefer candidates based in Arizona, we are open to candidates based in other locations. Key Job Responsibilities Lead, coach, and develop a distributed team of technical and operator training professionals supporting EDT and related surface mining products. Manage day-to-day team priorities, training schedules, workloads, travel coordination, and customer commitments. Partner with regional service teams, global strategic accounts, major accounts, and internal stakeholders to understand training needs and ensure the appropriate support is provided. Coordinate technical and operator training delivery for internal teams, regions, dealers, and customers, including national and global training requests. Support the rollout and execution of competency development programs tied to Komatsu mining products and service skill expectations. Build and maintain training roadmaps that identify where the organization needs to expand curriculum, update materials, improve delivery, and support technician development. Visit regions, branches, and mine sites to observe training delivery, gather feedback, understand current customer environments, and identify areas for improvement. Help promote and communicate the value of technical and operator training across the organization so the team remains visible, utilized, and aligned with business needs. Support career development and succession planning within the training team, including preparing for future workload growth, retirements, and potential team expansion. Oversee basic budget responsibilities. Create and deliver presentations that showcase the training team's capabilities, services, and impact.
Qualifications/Requirements Experience:
10+ years' experience working in the heavy construction or surface mining industries. Prior technican experience working on electric drive trucks, shovels, drills, or electric wheel loaders is required Knowledge of technical troubleshooting concepts, including electrical systems, mechanical systems, high voltage, low voltage, diagnostics, and component-level equipment support. Experience developing/conducting technical training programs is prefered but not required Management experience preferred but not required
Travel:
