Staff Services Analyst I/II (MSS)•Social Services and Public Assistance/Employment & Training Salary $2,313.82•$2,815.81 Biweekly Location Crescent City, CA Job Type Full Time Job Number 26-00534 Department Health & Human Services Division Public Assistance/Employment & Training (PA/E&T) Opening Date 08/10/2026 Closing Date 8/24/2026 5:00

PM Pacific Description Benefits General Recruitment Information:

This recruitment will establish a list of candidates to be used in filling the vacancy as well as an eligibility list that may be used for future vacancies or temporary help for up to one (1) year.

Job Opportunity:

Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. Resumes are encouraged, but will not be accepted in lieu of required application materials. Applications which are incomplete as of the final date to apply will be eliminated from consideration. Candidates who meet all the minimum qualifications may be invited to an oral interview.

Description Expected Hire Pay Scale:

Level I:

$2,313.82•$2,550.99

Bi-weekly Level II:

$2,554.02•$2,815.81 Bi-weekly The Del Norte County Department of Health and Human Service is seeking a qualified candidates to fill for the position of Staff Services Analyst I/II for Social Services AND Public Assistance/Employment & Training. This position is classified as full-time. This is a Merit System Services classification. For current qualifications please review MSS Class Specs at CalHR visit https://www.governmentjobs.com/careers/mss The Staff Services Analyst I/II classes are responsible for performing professional level analytical duties involving general administrative, staff development, fiscal, and/or program analytical work. Incumbents gather, tabulate, analyze, and chart data; interview and consult with departmental officials, employees, and others to give and receive information; prepare reports and make recommendations on procedures, policies, and program/functional area issues and alternatives; review and analyze proposed legislation and advise management on the potential impact; make decisions in financial, and other administrative systems of average to difficult complexity; prepare correspondence; and perform other related duties as assigned. Incumbents do not supervise other professional staff, but may supervise clerical and/or technical employees as an ancillary duty (not as the preponderant responsibility of the position). The Staff Services Analyst I level is the entry level into the professional Staff Services series. Incumbents work under close supervision. Assignments are generally limited in scope and under the direction of a higher-level employee. As experience is gained, the incumbent is granted more independence from supervision. Most incumbents are expected to promote to the II level after one year of satisfactory performance; however, positions limited to analytical duties of a more routine, repetitive nature will be permanently allocated to the Staff Services Analyst I level. The Staff Services Analyst II is the journey level in the series. Incumbents work under direction and are responsible for performing the full range of duties at the journey level and working independently. This class differs from the Staff Services Analyst III in that the latter is the advanced journey-level class in the series where incumbents typically serve as lead workers over other analysts and/or are assigned the more highly specialized and complex duties in their work units, often involving department-wide responsibilities and assignments. At the Staff Services Analyst II level, assignment can be in any one the following options: staff development, fiscal, or program analysis; or, incumbents may be assigned to perform general duties that encompass a broad scope of administrative analytical functions and areas of responsibility. For positions specifically assigned to a specialized option, specific minimum qualifications and recruitments are permitted. Detailed Work Activities Essential job duties may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific tasks (for Staff Services Analyst I, duties are performed at the entry level): Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section. Reviews program updates, letters, and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance. Compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes. Serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memorandum of Understanding. Conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems. Makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions. Analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions. May plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms. Compiles materials; prepares analytical reports, manuals, and publications. Prepares public relations materials (e.g. brochures, informational materials, customer satisfaction surveys). Provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment. Evaluates effectiveness through performance measure development and monitoring activities, and recommends modifications. Collaborates with County departments and agencies on cross-functional projects. Coordinates assigned activities with other departments, divisions, units, and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information. Establishes and maintains positive working relationships with co-workers; representatives of community organizations; state/local agencies and associations; internal management and staff; and the public by utilizing principles of effective customer service. Reviews, evaluates, and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department. Investigates client complaints; maintains complaint-related documentation. Plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and/or other assigned functions. May supervise clerical and/or technical employees by assigning, monitoring, reviewing, and evaluating their work; may provide training to less experienced staff. Performs related duties as assigned. For Fiscal Option (in addition to the general duties): Performs fiscal analyses and prepares recommendations relating to the status of various fund balance projections, fiscal transactions, and related financial activities; analyzes findings and prepares recommendations for department management. Participates in the preparation of the department's annual budget, including analysis and estimates of expenditures and analysis and projections of revenues. Reviews financial data on an on-going basis to ensure conformance with established guidelines. Recommends and establishes general fiscal procedures to improve department operations based on cost/benefit studies. Completes the quarterly County Expense Claim to the State of California for payment, and oversees the balancing and reconciliation of accounts. Assists in the fiscal and accounting oversight, monitoring, and management of contracts, grants, and other funding/expenditure sources. For Program Analysis Option (in addition to the general duties): Plans, identifies, and analyzes program administration problems and develops solutions. Reviews existing and proposed local, state, and federal legislation/regulations for impact on the department's activities, consults with department personnel; develops recommendations; and prepares proposed changes. Performs departmental quality assurance duties by reviewing casework and analyzing time studies and production analyses. Extracts and reviews data to prepare reports consisting of specific program/caseload data to monitor progress toward goals, including progress of Quality Improvement Plan. Minimum Qualifications For current qualifications please review MSS Class Specs at CalHR visit https://www.governmentjobs.com/careers/mss

Knowledge, Skills and Abilities Knowledge of:

Public and business administration principles and practices. Methods and techniques involved in conducting analytical studies of administrative and management practices, methods and procedures. General research practices, techniques, and terminology to conduct research for a department. Variety of computer software applications, including database, graphics/presentation, work processing and spreadsheet software. Methods and techniques of report preparation. English language (i.e. composition, spelling, grammar, and sentence structure). Project management principles to ensure projects activities are conducted in a fiscally responsible and timely manner. Principles and practices of effective customer service. Principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork. Principles and practices of the functional areas applicable to the assigned options. Principles and practices of leadership and supervision. Community needs and resources.

Ability to:

Analyze a situation or problem, including stressful situations, accurately and objectively in order to identify alternative solutions and determine an effective course of action. Collect and analyze data and information in order to derive logical conclusions. Formulate options and make recommendations based on data and information collected. Analyze policies, procedures, and programs and make effective recommendations. Make sound decisions and independent judgments within established guidelines. Read, interpret, and apply a variety of information (e.g. laws, policies, procedures, court cases, memorandum of understanding, ordinances, contract provisions, legislations, directives) in order to provide information and ensure compliance. Analyze and interpret basic statistics. Perform arithmetic calculations, including ratios and percentages. Operate a computer to prepare results of analyses (i.e. reports, tables, charts, and graphs) and perform operations (i.e. conduct research on the internet, collect, input, and retrieve data and information). Express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar and volume so that others will understand. Make effective presentations and respond to questions from various groups, including boards, committees, and the public. Compose business communications (e.g. letters, memos, notices) and reports, policies, and procedures, in a clear, concise, organized, and accurate manner. Identify problems and central issues. Reason logically and critically. Perform, analyze, and document research. Research legislative issues and read and understand legislation. Recommend and implement changes/improvements. Develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public. Effectively mediate and resolve conflicts between/with individuals. Influence and persuade others to accept a particular viewpoint or to follow a particular course of action. Work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups in person and by telephone, including situations where relations may be strained or confrontational. Work independently and accept increasing responsibility. Prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines. Manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines. Work as a team member by keeping communication open, offering support, sharing knowledge, and contributing to and/or leading team efforts. Supervise clerical and/or technical employees, if required by the position. Monitor, plan, direct, assign and review the work of clerical and/or technical employees, if required by the position. For Fiscal Option (in addition to general KAs):

Knowledge of:

Budget preparation and control, basic accounting principles. Methods and procedures of governmental budget preparation and control. Financial statement preparation. Cost/benefit analysis.

Ability to:

Perform budget, grant, and contract analysis, preparation, and monitoring. Analyze and make effective recommendations regarding financial and accounting procedures. Compile, compute, and summarize data related to the acquisition, distribution, and utilization of funds. For Program Analysis Option (in addition to general KAs):

Knowledge of:

Theories, principles, goals, and objectives of public social services/child support services. Laws, rules, and regulations governing assigned program areas. State and federal laws and regulations related to public assistance programs.

Ability to:

Program planning principles and techniques to problems and issues. Build coalitions among groups with differing needs and objectives. Plan and evaluate social service/child support programs.

Selection Process:

The County of Del Norte does not discriminate on the basis of race, national origin, religion, gender, age, sexual preference, or disability in any of its programs, activities, or hiring practices. All applications will be reviewed and those individuals with backgrounds most closely meeting the needs of the county will be selected for further review. In the event of a large number of qualifying applicants, a written examination may be given to determine which applicants will be invited to attend an oral interview. An eligibility list will be established upon completion of the oral interviews. Expenses (i.e. travel, food, lodging) incurred in connection with the interview shall be the burden of the applicant. In compliance with the Americans with Disabilities Act, if special accommodations are necessary at any stage of the selection process, please contact the Human Resources Office prior to the interview/examination so that appropriate arrangements can be made.

Condition of Employment:

In compliance with the Immigration Reform and Control Act, Del Norte County is required to verify, within three days of employment of any person, that he/she is: 1) a citizen or national of the United States; 2) an alien lawfully admitted for permanent residence or authorized by the Immigration and Naturalization Service to work in the United States.

Disaster Service Workers:

All County of Del Norte employees are designated Disaster Service Workers through State law (California Government Code Section 3100-3109). Employment with the County of Del Norte requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Work related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Opportunity Statement:

Del Norte County is an equal opportunity employer hiring employment eligible applicants. Disabled applicants who require special testing arrangements should contact the Human Resources Department prior to the filing deadline. In accordance with the Immigration Reform and Control Act, applicants must provide acceptable proof of identity or authorization to work in the United States. A thorough background investigation will be conducted prior to employment. The investigation may include reference checks, fingerprinting, credit check, driver history and inquiry to local, state and federal files to obtain criminal history information. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the selection process. Selection processes may include, but are not limited to, one or more of the following: application review, competitive screening, written examination, performance examination, and/or oral examination. This bulletin is solely for the purpose of announcing a job opening. It does not constitute a contract, expressed or implied, and any provisions contained herein may be modified or revised without notice.

NOTE:

The information listed below is a general summary of benefits for this position. This information is not legally binding, nor does it serve as an employment contract. Refer to labor agreements ( MOU s) for specific benefit information.

BENEFITS

A generous package of benefits is provided, including: health, vision and dental benefits, life insurance, and a retirement plan.

ELIGIBILITY

Regular Permanent Full-Time Employees :

Eligible for a comprehensive range of benefits

Regular Permanent Part-Time Employees :

Eligible for select benefits on a prorated basis, depending on hours worked

Temporary Employees :

Not eligible for company benefits Paid annual leave:

Vacation:

1-5 years of continuous service: 15 working days per year; 6-10 years of continuous service: 20 working days per year; 11-15 years of continuous service: 25 working days per year; 16 years or higher of continuous service: 30 working days per year. Note•Vacation will be available for use after completion of six (6) months of continuous employment.

Sick Leave:

1 day of sick leave with pay for each month of service from the date of employment. Note•Sick leave shall accrue from the date of initial employment and may be used upon accrual.

Holidays:

13 working days each year.

Floating Holidays:

3 working days each fiscal year. Note•Floating Holidays may be used upon accrual.

Retirement:

The County is a member of the Public Employees' Retirement System (PERS) integrated with Social Security.

Group Insurance:

The County pays a portion of the employee's group health, dental, vision and life insurance premiums with dependent health and dental care benefits available at group rates.

Retirement:

The County is a member of the Public Employees' Retirement System (PERS) integrated with Social Security.

Voluntary Deferred Compensation Plan:

Employees may elect to have a percentage of their salary deferred for pre-tax investment.

DEL NORTE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Del Norte Human Resources 981 H St., Suite 250 Crescent City, CA 95531 (707) 464•7213 Any information on this page is subject to change without notice. Employer County of Del Norte, CA Address 981 H Street Suite 250 Crescent City, California, 95531 Phone 707-464-7213 Website http://www.co.del-norte.ca.us