A Technical Trainer is responsible for designing and leading technical training programs for staff at an organization or company. Works with the employees to determine their technical requirements and therefore their training needs and objectives; provides presentations, workshops or technology-supported training.
Group, Inc - 3.2 Birmingham, MI Job Details Full-time 7 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Computer operation In-person tutoring Coaching User training (technical support) Salesforce Cloud Instructor-led training (training delivery method) CRM system proficiency One-on-one instruction Full Job Description
POSITION OVERVIEW
We are seeking a dedicated Technical Salesforce Trainer to lead technical enablement, onboarding, and continuous platform education for our operational team. In the restoration industry, real-time data accuracy, immediate field updates, and precise scope/job-costing tracking are critical to insurance claims processing and cash flow. This position requires full-time, 100% in-person presence at our facility to deliver live, hands-on classroom instruction, conduct side-by-side technical coaching, and provide immediate operational support for our team.
KEY RESPONSIBILITIES
Facilitate 100% in-person classroom training, technical onboarding labs, and side-by-side desk coaching to ensure rapid time-to-proficiency across all operational roles. Design, build, and maintain technical training modules, printed quick reference guides, and role-based operational SOPs translating complex Salesforce configurations into clear instructions. Audit end-user data entry (job scope details, equipment tracking, moisture logs, estimate status) to enforce platform compliance, track adoption metrics, and partner with Salesforce Administrators. Other projects and duties as assigned.
EXPERIENCE AND QUALIFICATIONS
2-4+ years of hands-on technical software training experience, with at least 2 years focused directly on the Salesforce platform. Deep working knowledge of standard and custom objects, reports, dashboards, Page Layouts, Flow basics, and the Salesforce Mobile App. Demonstrated ability to lead engaging, interactive classroom instruction and 1-on-1 coaching sessions in a physical office setting. Prior experience in restoration, construction, trades, or field services is highly preferred. Salesforce Certified Administrator or Certified Instructor credentials preferred.
PHYSICAL REQUIREMENTS
Ability to sit or stand for extended periods during live classroom training and 1-on-1 coaching sessions. Ability to operate standard office equipment and view computer/tablet screens continuously. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. BELFOR Holdings is an
Equal Opportunity Employer Req Benefits:
RESTORING MORE THAN PROPERTY
Flooding. Fires. Windstorms. Hundreds of thousands of clients rely on BELFOR Property Restoration each year to rebuild their lives, homes, and businesses. We're Restoring More Than Property. With BELFOR specialists in every major metropolitan area in the USA ready to respond 24/7/365, we provide the fastest, highest quality service that's unmatched in the industry. The right response team can mean the difference between recovery and total loss. In the midst of chaos, you need an experienced company with a proven track record and solid relationships with leading insurance providers. BELFOR is looking for qualified candidates for the following position. BELFOR team members are a unique breed, committed to restoring not only property, but restoring lives for those affected by disasters, large or small. BELFOR also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Disability, Life Insurance, Employee Assistance Program, Paid Holidays and Paid Time Off.
Additional Details :
BELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.
