Position Overview This team delivers operational training programs across the health system, including onboarding, operational workflows, clerical systems, compliance education, and ongoing staff development. This role supports consistent, effective, technology-enabled training aligned with departmental workflows and organizational priorities. The Trainer promotes training quality, standardization, operational readiness, and continuous improvement while helping staff build confidence with key systems, workflows, and digital tools.

Primary Department, Division, or Unit:

Access Care, UHS Revenue Cycle Operations Primary Work Shift:

Day Regular Scheduled Weekly Hours:

40

Compensation Range:

per hour, depending on experience

• Key Responsibilities Training Delivery & Program Support Deliver operational training for new hires and existing staff, including onboarding, workflow education, refresher training, and system-related instruction.

Partner with leaders, supervisors, and subject matter experts to identify training needs and support standardized curriculum, workflows, job aids, and training plans. Support delivery and maintenance of training for clerical operational workflows across assigned departments or locations. Work with system administrators and operational leaders to update training materials for system changes, upgrades, and new functionality. Participate in training readiness activities for implementations, go-live events, workflow changes, and operational transitions. Track training attendance, support competency validation, gather learner feedback, and provide follow-up assistance as needed.

Education/Experience Minimum Required:

Two (2) years patient access or registration experience

Preferred:

Bachelors Degree in relevant field Experience in training or staff development in healthcare operations, customer service, or a related support role. Experience delivering dynamic in-person, remote, and technology-supported presentations. Experience with Epic/EHR workflows, Microsoft 365, learning platforms, reporting tools, or other operational technology preferred.

• Why You'll Love Working at UHS At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life. A Culture of Connection
• We support each other like family and create space for every voice to be heard.

Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family

• We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week.

With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. ​ Well-Being & Financial Security

• From day one, PTO starts accruing so you can take time to recharge.

We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. ​ Growth That Moves with You

• With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly. ​ A Place to Call Home
• Located in New York's Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
• About United Health Services United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties.

UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we'd love for you to consider joining us! United Health Services is an Equal Opportunity Employer.

• United Health Services, Inc.

and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (

NYSE:

UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.