Job Description Help for Job Description. Opens a new window. Bilingual Associate PACE Specialist (Spanish)

Location:

100%

Remote Eligible States:

California, Oregon, Arizona, Colorado, Delaware, Florida, Idaho, Mississippi, New Jersey, New York, North Carolina, Pennsylvania, Texas, and Utah Schedule:

Monday through Friday, with shifts scheduled within either 8:00 AM to 9:00 PM PST or 8:00 AM to 9:00

PM EST Language Requirement:

Bilingual in English and Spanish About the Opportunity We are seeking a bilingual Associate PACE Specialist to support homeowners throughout the financing application process. This is an entry-level, development-focused opportunity for someone interested in growing their knowledge of financing, customer engagement, pipeline management, and consultative sales. In this position, you will communicate directly with homeowners, provide application updates, collect outstanding documentation, re-engage prospective customers, and help keep applications moving forward. You will work closely with experienced PACE Specialists while receiving ongoing training, coaching, and development. Long-Term Growth Opportunity This role is designed as a pathway into a PACE Specialist position with a base salary plus commission structure. As you build your knowledge, demonstrate proficiency, and become comfortable managing the customer journey, you will have the opportunity to take on greater ownership and develop into a more sales-focused role with increased earning potential. This is an excellent opportunity for someone who wants to begin in a customer support and pipeline management position while building toward a long-term career in consultative sales and financing. What Youll Do

• Support PACE Specialists with the management and follow-up of homeowner applications
• Contact homeowners by phone, email, and text to provide application status updates
• Identify outstanding requirements and help customers keep their applications moving forward
• Assist homeowners with collecting and submitting required documentation
• Follow up with prospective customers who have not completed the application process
• Re-engage aged or previously unresponsive leads to determine whether they would like to restart the financing process
• Answer routine customer questions and escalate more complex situations to the appropriate team member
• Maintain accurate and timely customer records, follow-up activities, and application updates
• Coordinate with internal teams and participating contractors to resolve application or project-related issues
• Build working knowledge of PACE eligibility, underwriting requirements, program guidelines, processes, and consumer protections
• Maintain consistent follow-up and provide a responsive, professional customer experience
• Participate in training, coaching, call shadowing, and professional development activities
• Meet established customer engagement, productivity, pipeline management, and performance expectations