Contractor Facilitator (Hybrid in Plano, TX) CapeTalent Plano, TX Job Details Full-time $55 - $60 an hour 15 hours ago Qualifications Observation-based student assessment Employee onboarding Practical exercises Role-playing teaching method Student progress monitoring Coaching Simulation-based learning activities Online learning activities Zoom Slack Performance feedback (performance evaluation method) Mid-level 3 years Online learning environment experience Continuous improvement Video conferencing software Classroom observations Instructor-led training (training delivery method) Online training platform teaching experience Call monitoring Collaborative technology platforms Training outcomes evaluation for professional development Microsoft Teams Classroom experience E-learning platforms Miro Online instruction Webex Progress documentation Video conferences (communication methods) Full Job Description Contract Facilitator (Hybrid in Plano, TX) CapeTalent isn't your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future. 1099 or C2C Contract Details (No W2)

Duration:

6 months (high probability of extension) with a start date of March 2026 40 hrs/week @ $55-$60 hr (C2C or 1099), based on experience Hybrid (Plano, TX) - Onsite 3 days per week 9-5pm

EST/CST/MST/PST

with heavy Slack communication Laptop Provided About the Role We are seeking a dynamic and engaging Facilitator to deliver high-impact training and coaching for contact center and customer experience professionals. This role combines live facilitation, in-person delivery, and learner coaching to ensure participants master the skills and behaviors that drive world-class service performance. What You'll Do Deliver instructor-led classroom and virtual sessions on product training / knowledge, customer service, communication skills, empathy, and systems navigation along with internal platforms. Facilitate onboarding and upskilling programs for call center agents (CX Training) and team leads. Create an inclusive, engaging environment that encourages participation. Use role plays, call listening exercises, and simulations to build job-ready skills. Provide one-on-one and group coaching to reinforce eLearning content. Observe live or recorded calls and provide feedback to improve quality. Track learner progress and assessment completion. Recommend improvements to content and delivery methods. What We're Looking For 3-5 years' experience facilitating training in CX / contact center or customer service environments. Proven success coaching frontline employees. Experience with blended learning (ILT, VILT, eLearning). Skilled in facilitation tools (Zoom, Teams, Webex, Miro, etc.) Excellent communication and storytelling skills. Certification in facilitation, learning, or coaching (ATD, Kirkpatrick, ICF) is preferred. Experience in contact center operations, QA, or leadership is preferred. You'll Thrive in This Role If You Communicate with energy and authenticity, making every session engaging and relatable. Love coaching others, giving clear, supportive feedback that builds confidence. Adapt quickly, staying calm and creative when plans or technology shift. Enjoy using digital tools, turning virtual sessions into interactive experiences. Focus on performance, connecting learning outcomes to real business results. Collaborate naturally, partnering across teams to drive continuous improvement.