Operational Training Consultant 1

Job Summary:

The Operational Training Consultant 1 is responsible for the training and development of operational skills/processes within the HOLT Enterprise. This position is responsible for guiding employee competencies to meet core expectations, develop high performing teams, and achieve strategic business opportunities. Additionally, the Operational Training Consultant 1 conducts needs analysis, designs/develops curriculum, implements, and evaluates overall effectiveness of training programs. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Essential Functions:

Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission Demonstrates familiarity with eLearning software, various learning approaches and competency in Microsoft Office Suite Delivers, implements, and evaluates operational process training with our Values Based Leadership™ culture Evaluates existing training programs, aligns training programs with business objectives, facilitates learning opportunities for various audiences and supports the design and delivery of course materials and teaching aids Reviews and updates operational training curriculum as instructed by Operational Training Manager Coach learners on role-specific skills, processes or systems as needed Promotes and reinforces operational training tools, course materials, lessons, and processes ensure integration of critical operational competencies Continuously acquires new developmental and instructional skills essential for sustained, productive, and professional operational training/coaching Establishes and maintains positive relationships within the enterprise Solicits feedback, analyzes information, and demonstrates sound decision- making/judgement skills to gain knowledge of work situations requiring training curriculum development Maintains confidentiality in alignment with Values-Based Leadership™ culture and organizational guidelines Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Performs other duties assigned

Knowledge, Skills, and Abilities:

Demonstrates strong operational skills and understanding within assigned area of responsibility, specifically related to operations, sales, and service - including applicable software used for operations, service, and sales Exceptional customer service and relationship-building skills Excellent communication and interpersonal skills to establish working relationships with each level of the organization Excellent formal presentation skills both in person and virtual before both small and large groups Exceptional organizational, time management, multi-tasking skills, and attention to detail Driven and results-oriented with a focus on meeting business objectives and feedback integration Proficient with MS Office Word, Excel, Outlook, Power Point, etc. Understands the implications of new information for both current and future problem-solving and decision-making The ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

Two years of work-related skill, knowledge, or experience are required; four or more years of experience preferred High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred Valid driver's license required

Supervisory Responsibilities:

None Travel:

Some travel within enterprise, up to 25% is to be expected

Physical Requirements:

This role frequently communicates with others, must be able to exchange accurate information in these situations This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue Frequently moves materials or equipment weighing up to 30 pounds Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climbing up and down the ladder Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work Safety training required; PPE required outside of office/parking lot area

Work Environment:

This job is generally performed in a professional office environment Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity Noise level may be loud at times Exposure to small quantities of chemicals, steam, high-pressure water, and high- speed rotating equipment On occasion time is spent in confined spaces and high places Frequently works at a fast pace with unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.