Training Manager

Training Manager Integrity Marketing Group - 3.5 Sandy, UT Job Details Full-time 8 hours ago Qualifications Affordable Care Act (ACA) Employee onboarding 6 years Call center experience Sales training instructional design Key Performance Indicators CMS regulatory compliance Bachelor's degree Sales coaching Centers for Medicare and Medicaid Services (CMS) Instructor-led training (training delivery method) Developing new training programs LMS Senior level Onboarding process management Communication skills Health Insurance License Full Job Description Job summary: This is a full-time on-site role for a Call Center Sales Training Manager. The Sales Trainer will be responsible for conducting sales training sessions, developing training materials, enhancing communication skills, delivering exceptional customer service, and improving overall sales performance. We are seeking an experienced and passionate Sales Training Manager to develop and deliver impactful training programs for our call center agents selling health insurance products. This role plays a key part in ensuring compliance, improving sales performance, and delivering a high-quality customer experience. Let's talk job responsibilities: Develop and lead training sessions for new and existing call center agents on ACA, private health insurance plans and Life Insurance Ensure agents understand CMS regulations, plan benefits, eligibility requirements, and enrollment processes Facilitate onboarding, role-playing, and live call coaching to reinforce sales techniques and compliance Monitor agent performance post-training and provide ongoing coaching and support Collaborate with compliance, product, and sales teams to keep training materials current and accurate Design training content including manuals, presentations, and LMS modules Maintain knowledge of health insurance trends, regulatory updates, and call center best practices Your experience and skills: Bachelors Degree in Related field or equivalent experience 6-8 years in sales training in a call center environment or related experience In-depth knowledge of Health and/or Life products preferred Strong understanding of call center operations and sales KPIs Excellent facilitation, communication, and coaching skills Ability to work in a fast-paced, compliance-driven environment Health insurance license (or ability to obtain) is a plus About Integrity Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com. Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.