Job Requirements Chantilly, VA Top Secret/SCI CI Polygraph Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description The ServiceNow Trainer works with the ServiceNow software development team, users, and other stakeholders to develop training plans, packages, and performs on-line and face-to-face training in support of the ITSM, ITOM, and Service Catalog software deliveries. The successful candidate creates, delivers, and maintains knowledge articles and training videos that are aligned with the capabilities and changes that the engineering and development team deploys.

Position Responsibilities:

Define learning plans, lesson plans, handouts, and slide presentations Plan, organize, and conduct training sessions Coordinate training engagements with other trainers and the scrum team(s) Perform training requirement analysis and work independently to develop training plans, lesson plans, and communications Facilitate engaging classes, identifying areas of improvement and opportunities for the trainees Document and analyze training results and survey reports Collect and report training results to the customer and stakeholders regularly Accurately estimate training efforts for project planning and tracking Collaborate with training team members and others to update a mid to long term training roadmap that provides awareness of the upcoming training engagements to stakeholders Lead or assist the scrum team with technical artifacts including the Requirements Traceability Matrix, System Design, Use Cases, and Knowledge Articles as needed Create and update knowledge articles and videos to train users on the capabilities and enhancements that the teams deploy Provide feedback to the scrum teams related to software ease of use, user experience and performance Engage in a continuous learning path to increase knowledge and understanding of the ServiceNow platform and the capabilities that the development team delivers Required Qualifications Bachelor's Degree in computer Science or related technical discipline, or equivalent combination of education, technical certifications, training, and/or work experience Hands-on experience leading virtual and in-person training engagements Hands-on experience in developing lesson plans and training plans Experience working with multiple teams and coordinating training needs and efforts for various and simultaneous projects Hands-on experience planning, organizing, and developing training artifacts and conducting and facilitating training sessions Demonstrated initiative and ability to start, develop, and complete short- and long-term projects Ability to work independently, anticipating needs, and being proactive Familiarity with software development life cycle Excellent technical writing skills to develop documentation that aligns with deployments Excellent written and verbal communication skills Desired Qualifications Experience with ServiceNow, Remedy, or other service delivery products Experience working in an Agile development or environment group id: 10110693a Log in to view the job poster Apply now