REGIONAL TRAINING & PERFORMANCE IMPROVEMENT SPECIALIST

REGIONAL TRAINING & PERFORMANCE IMPROVEMENT SPECIALIST

Department of the Navy Commander, Navy Installions Command

NRMA NSA NORFOLK

Summary Fleet and Family Readiness programs include Morale, Welfare and Recreion; Fleet and family Support; Child and Youth Programs; Unaccompanied Housing; Family Housing, Navy Geway Inns & Suites, Navy Wounded Warrior

• Safe Harbor & Galley.

This position is established to provide, plan, cree & implement a comprehensive performance improvement program for FFR personnel who may include APF/NAF civilians, military, local nionals, and contractors to ensure the mission is achieved. Learn more about this agency Summary Fleet and Family Readiness programs include Morale, Welfare and Recreion; Fleet and family Support; Child and Youth Programs; Unaccompanied Housing; Family Housing, Navy Geway Inns & Suites, Navy Wounded Warrior

• Safe Harbor & Galley. This position is established to provide, plan, cree & implement a comprehensive performance improvement program for FFR personnel who may include APF/NAF civilians, military, local nionals, and contractors to ensure the mission is achieved. Learn more about this agency Overview Help Accepting applicions Open & closing des 05/13/2026 to 05/21/2026 Salary $24.68
• $37.44 per hour Pay scale & grade NF 4 Locion 1 vacancy in the following locion: Norfolk, VA Remote job No Telework eligible Yes—as determined by the agency policy. Travel Required 25% or less
• You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent
• 35-40 hours per week Work schedule Full-time Service Competitive Promotion potential None Job family (Series) 1712 Training Instruction Supervisory stus No Security clearance Other Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determinion process Suitability/Fitness Financial disclosure No Bargaining unit stus No Announcement number 26-12959530 Control number 869184500 This job is open to Help The public U.

S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency Please see the "Who May Apply" section under the Qualificions section.

Duties Help Major Duties and Responsibilities:

Consults and coordines with management to aid in the planning and presention of required instruction including: Provides assistance and guidance to employees and management in the documention of instructional records. Reinforces learning through communicions with employees and supervisors ensuring objectives are met and understood throughout the instructional process. Ensures instructional courses offered are aligned with program objectives and organizional business results. Ensures employee development policies and procedures are adhered to. Regularly conducts classroom based training, virtual instructor led training (vILT), and webinars. Develops and maintains an aggressive annual training schedule in coordinion with regional and installion FFR leaders and facilitors th is: Professionally delivered and upholds the integrity of FFR Training content and standards Scheduled in advance and advertised for maximized participion. Provided outstanding logistical support including classroom set-up, AV support, record keeping, ordering merials, inventory controls and administrion. The incumbent maintains a network of Certified Learning Professionals (facilitors and coordinors) for core FFR learning events, including: Star Service, Genuine Leadership, and Sales Effectiveness; coordines facilitor certificion classes when necessary and provides constructive feedback as well as positive reinforcement to facilitors based on customer feedback. Compiles, assembles and analyzes da reled to process and performance improvement programs. Aids supervisors in identifying general, technical and leadership competencies. Assists in the determinion of workforce development needs for all levels of region employees. Assists employees on the availability and applicability of courses for professional growth. Recommends long-range objectives in terms of organizional structure, programs and milestones. Reviews overall program to determine adequacy and conformance with established regulions, policies and procedures. Documents findings, makes recommendions on improvements to correct deficiencies and furnishes assistance as required. Ensures corrective actions are taken. Develops, coordines and submits for approval and disseminion, policies and procedures for performance improvement and workforce development support and monitors implemention. Develops and executes budget for performance improvement initiives. Writes a variety of informional documents; crees presention slides, manages electronic da spreadsheets suitable for dissemining informion to the region and

FFR N947

Training Branch. Performs general office functions including but not limited to filing, answering email, answering phones, copying, scanning, handling/sorting mail, requesting supplies, etc. May perform other administrive duties as assigned as well as management duties on a temporary basis as needed. Requirements Help Conditions of employment Must pass all applicable records and background check. Must successfully pass the E-Verify employment verificion check. Any discrepancies must be resolved as a condition of employment. Must be able to obtain and keep current FFR Certified Learning Professional Certificion in both classroom and virtual delivery. Starting May 7, 2025, non-affilied individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identificion to access CNRMA Installions. (review required documents section for more informion.) Must be able to lift up to 45 lbs. Must be able to to speak continuously in a clear voice for periods of two (2) hours or more. Must be able to to travel to meet with employees and deliver training all installions in the region and tend scheduled

FFR N947

Training train-the-trainer courses. Qualificions Resumes must include informion which demonstres experience and knowledge, skills, and ability (KSAs) as they rele to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candide must possess:

Four year bachelor's degree in reled field OR equivalent experience plus 2 years specialized subject mter experience directly reled to performance and/or service improvement such as customer service/relions, performance management, facilitor certificion (train-the-trainer), team building, process improvement, organizional behavior, or change management. Must have comprehensive knowledge of FFR organizion and mission. It is highly desirable the incumbent have a broad knowledge of key Navy FFR/(N9) activity regulions, policies, principles, procedures and methods in order to effectively develop and maintain workforce development programs and activities. Ability to interpret instructions, directives and correspondence to apply them to specific situions, and be able to identify and analyze problems and select solutions and alternives. Ability to efficiently and effectively carry out new and continuing performance improvement programs and special projects through approprie applicion of principles, concepts and techniques to meet the specific needs of management and employees. Skilled in oral personal and interpersonal communicion and possess superior written communicion skills with the ability to make presentions in order to effectively implement professional development programs; and to deal amicably with others in the organizion Must demonstre personal and interpersonal skills to: Model Star Service and Genuine Leadership concepts and stregies. Solve problems creively and initie solutions. Motive and influence positional leaders and managers. Build organizional teams. Formule opinions. Articule informion. Negotie. Communice effectively face-to-face, in writing and with remote team members. Resolve conflict. Plan and facilite meetings, team building and brainstorming sessions, and group discussions. Manage and prioritize time and work. Facilite team behavior. Advanced level computer knowledge and skill to be capable of instructing employees in the usage of designed training plforms such as Adobe Connect, and Sakai. Knowledge of workforce educional concepts, methods and techniques. Comprehensive understanding of improving human and organizional performance as well as customer service behaviors. The incumbent expected to obtain and keep current FFR Certified Learning Professional Certificion in both classroom and virtual delivery. Educion A Four year bachelor's degree in reled field plus 2 years specialized subject mter experience directly reled to performance and/or service improvement such as customer service/relions, performance management, facilitor certificion (train-the-trainer), team building, process improvement, organizional behavior, or change management. OR equivalent experience plus 2 years specialized subject mter experience directly reled to performance and/or service improvement such as customer service/relions, performance management, facilitor certificion (train-the-trainer), team building, process improvement, organizional behavior, or change management. Additional informion Salary is dependent on experience and/or educion. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installions Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolered, and use of or intoxicion by illegal drugs will result in penalties up to and including removal from Federal Service. Some positions have special requirements. Selection may be tentive pending the completion of these requirements. Applicants may be required to submit proof of educion, participe in medical screening, drug testing, etc. All selections are contingent upon sisfactory employment reference checks. Employment is subject to successful Nional Agency Background Check. Occupants of this position must maintain the privacy of official work informion and da and demonstre the highest level of ethical conduct. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help Review our benefits How you evalued You evalued for this job based on how well you meet the qualificions above. All resumes reviewed to determine if they meet the hiring eligibility and qualificion requirements listed in this announcement, and red based on the informion provided in the resume to determine the level of knowledge, skills and abilities (KSAs) reled to the job requirements. Using the qualificions of the position, a predetermined ring criterion of KSAs used for each resume. Best qualified applicants referred to the hiring manager. The selecting official may choose to conduct interviews. Benefits Help Review our benefits Required documents Required Documents Help The following documents are required the time of applicion: Resume Proof of educion/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable If claiming Department of Defense (DOD) Non-appropried Fund (NAF) Business Based Action (BBA) priority considerion: provide a copy of the notice of separion If claiming

Military Spouse Preference:

provide a copy of the sponsor's Permanent Change of Stion (PCS) orders and a marriage certifice the time of applicion If claiming

Veteran's Preference:

provide a copy of your DD-214, Member-4 page and any supporting documention (SF-15, V.A. disability letter, proof of service, etc.) If a current or former

Federal Employee:

provide a copy of your most recent Personnel Action Report (PAR) or

SF-50 NOTE

Failure to provide the required documents may impact eligibility, qualificions determinion.

Note:

When submitting transcripts for an Associe degree or higher, proof of a high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educional institution, degree type, awarded/conferred de, and the field of study (major). If your degree has not been awarded and/or you possess certifices of completion for DoD approved competency-based training courses, and/or a valid CDA/MSA credential(s), you MUST also provide a copy of your HS Diploma or equivalent. Altered transcripts will not be accepted. Transcripts from foreign colleges must be evalued for U.S. equivalency in order to be Applicants are responsible to obtain and submit proof of creditability of educion as evalued by a credentialing agency which is a prive U.S. organizion. Credential evaluions are not free and applicants are responsible for the cost of the selected service. Foreign high school transcripts or diplomas do not require credential evaluion but must be in English or a certified translion. Starting May 7, 2025, non-affilied individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identificion to access CNRMA Installions. This applies to everyone, including the following: but not all inclusive: Vendors Dependents aged 18 and older Service Providers Veterans with service-connected disabilities Contractors Visitors (includes ors in same vehicle with CAC holder) Transportion services (taxi, limo, ride share) Agent, Assist, Aid, Care Giver Letters Au Pairs, Child Care Providers Wh are acceptable alternive forms of identificion for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following: U.S. passport or passport card Military ID card (Common Access Card or CAC, DoD retired ID card) Permanent resident card (Green Card) Transportion Worker Identificion Credential (TWIC) Enhanced Driver's License (EDL) Other forms of identificion accepted by the Department of Homeland Security How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to your ste's driver's license agency with the following documents: Proof of identity (e.g., birth certifice, passport) Proof of Social Security number (e.g., Social Security card) Two proofs of residency (e.g., utility bills, bank stements) How to Apply Help To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 05/21/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. To preview the Applicion Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12959530 It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus DON is an Equal Employment Opportunity Employer. All qualified candides will receive considerion without regard to race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. The DON provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodion(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper considerion is given. Agency contact informion

CNRMA NAF HRO CNRMANAFHR

@us.navy.mil Address Commander, Navy Region Mid-Atlantic

• Navy

NAF HRO 1682

Piersey Street Bldg KN Norfolk, VA 23511 US Next steps Using the required qualificions of the position, a standardized ring and ranking criteria of knowledge, skills, and abilities used to screen and assess each applicion. If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th if you provide an email address th is inaccure or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communicion th could affect your considerion for this position. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help The following documents are required the time of applicion: Resume Proof of educion/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable If claiming Department of Defense (DOD) Non-appropried Fund (NAF) Business Based Action (BBA) priority considerion: provide a copy of the notice of separion If claiming

Military Spouse Preference:

provide a copy of the sponsor's Permanent Change of Stion (PCS) orders and a marriage certifice the time of applicion If claiming

Veteran's Preference:

provide a copy of your DD-214, Member-4 page and any supporting documention (SF-15, V.A. disability letter, proof of service, etc.) If a current or former

Federal Employee:

provide a copy of your most recent Personnel Action Report (PAR) or

SF-50 NOTE

Failure to provide the required documents may impact eligibility, qualificions determinion.

Note:

When submitting transcripts for an Associe degree or higher, proof of a high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educional institution, degree type, awarded/conferred de, and the field of study (major). If your degree has not been awarded and/or you possess certifices of completion for DoD approved competency-based training courses, and/or a valid CDA/MSA credential(s), you MUST also provide a copy of your HS Diploma or equivalent. Altered transcripts will not be accepted. Transcripts from foreign colleges must be evalued for U.S. equivalency in order to be Applicants are responsible to obtain and submit proof of creditability of educion as evalued by a credentialing agency which is a prive U.S. organizion. Credential evaluions are not free and applicants are responsible for the cost of the selected service. Foreign high school transcripts or diplomas do not require credential evaluion but must be in English or a certified translion. Starting May 7, 2025, non-affilied individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identificion to access CNRMA Installions. This applies to everyone, including the following: but not all inclusive: Vendors Dependents aged 18 and older Service Providers Veterans with service-connected disabilities Contractors Visitors (includes ors in same vehicle with CAC holder) Transportion services (taxi, limo, ride share) Agent, Assist, Aid, Care Giver Letters Au Pairs, Child Care Providers Wh are acceptable alternive forms of identificion for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following: U.S. passport or passport card Military ID card (Common Access Card or CAC, DoD retired ID card) Permanent resident card (Green Card) Transportion Worker Identificion Credential (TWIC) Enhanced Driver's License (EDL) Other forms of identificion accepted by the Department of Homeland Security How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to your ste's driver's license agency with the following documents: Proof of identity (e.g., birth certifice, passport) Proof of Social Security number (e.g., Social Security card) Two proofs of residency (e.g., utility bills, bank stements) How to Apply Help To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 05/21/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. To preview the Applicion Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12959530 It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus DON is an Equal Employment Opportunity Employer. All qualified candides will receive considerion without regard to race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. The DON provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodion(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper considerion is given. Expand Hide how to apply Agency contact informion

CNRMA NAF HRO CNRMANAFHR

@us.navy.mil Address Commander, Navy Region Mid-Atlantic

• Navy

NAF HRO 1682

Piersey Street Bldg KN Norfolk, VA 23511 US Next steps Using the required qualificions of the position, a standardized ring and ranking criteria of knowledge, skills, and abilities used to screen and assess each applicion. If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th if you provide an email address th is inaccure or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communicion th could affect your considerion for this position. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 05/13/2026 to 05/21/2026 Salary $24.68

• $37.44 per hour Pay scale & grade NF 4 Locion 1 vacancy in the following locion: Norfolk, VA Remote job No Telework eligible Yes—as determined by the agency policy. Travel Required 25% or less
• You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent
• 35-40 hours per week Work schedule Full-time Service Competitive Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number 26-12959530 Control number 869184500