Job description A Groomer is a key part of the team and represents the front line of the business. Groomers show a true love for dogs and bring genuine excitement when working with them. This position is to perform expert-level professional grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, and other service needs or requests. The groomer is responsible for prioritizing the safety & comfort of the pets in our care and delivering the highest levels of satisfaction and customer service to clients. The groomer may be required to complete additional tasks as assigned by the Customer Service Manager. This is an excellent opportunity for groomers with proven technical experience to grow their expertise in grooming and individual productivity. Our groomers are encouraged to explore new concepts and trends in the industry. We work as a team to create a fun learning environment requiring a positive attitude and open communication. Customer care and satisfaction are the primary objectives of our groomers, so strong communication skills are required. Groomers thrive in a fast-paced environment and are comfortable with will breeds, sizes, and coat conditions.

Job Functions:

Applicant must be able to perform all the following duties and responsibilities with or without reasonable accommodations Under limited supervision, perform professional grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to clients' instructions and adhering to breed standards. Operate and maintain various grooming instruments, including clippers, blades, shears, brushes, and dryers. Always prioritize the safety of every animal, monitor pets for any signs of discomfort, illness, or injury, and promptly report any concerns to clients and hotel management. Evaluate individual needs of each pet, taking into consideration coat type, skin conditions and temperament. Interact professionally and effectively with clients, provide the highest levels of customer service, address grooming related inquiries, offer grooming recommendations, and provide timely resolutions to questions or concerns. Educate and provide custom recommendations to clients on grooming maintenance and at home care practices & products to promote the overall well-being of the pet. Can groom a minimum of 5 pets per shift, to include a mix of sizes/weights. Bathing expectations

• Can complete bath dogs within the following times: small in ½ hour, medium dog 45 min, and large dog 1 hour or less. Responsible for maximizing their production each day by utilizing lapsed client reporting, calling guests scheduled out a few days to come in sooner, and reaching out to customers that are there for boarding and day play. Service/Product knowledge
• Understands what is included in each bathing service/product.

Responsibilities:

Additional duties will include, but are not limited to: Groomer Job Description © 2025, Wag. All rights reserved. (04/25) Safety

• understands use of chemicals and follow PPE, eye wash station, incident reporting, bite reporting, cleaning up water puddles, dog fight protocol and proper guest handling per Wag Hotels policies. Animal Handling
• porting in and out of room. Follows all Wag Hotels policies and protocols for handling area and correction of guests. Animal health & behavior
• health checks (snout to tail assessment) completed daily on each guest.

Adjust bathing and/or grooming methods to accommodate puppies, nervous dogs, recent rescues and seniors. Ability to recognize and anticipate guest health and behavior concerns, sores, matting, skin allergies, fleas, ticks, etc. This includes evaluating guest health and behavior, making decisions regarding needs for grooming/bathing and vet care. Includes communicating those needs to the GS Shift Lead or management team to address accordingly. Also, it includes communicating those needs to the client and making proper notation in animal software system. Client Interaction

• Establish relationships with clients. Engage clients to address any concerns or unique preferences. Ability to upsell products to clients. Educate customers on home care for their dogs. Works with client services to schedule future appointments. Housekeeping
• Daily and weekly cleaning & disinfecting expectations kept up in grooming and bathing room according to Wag Standards, to include floors, kennels, tubs, tools, shampoo bottles, counters, tables, walls, etc. Completes and reviews "Grooming/Bathing" sheet and "matted dog release form". Wag App
• completes all Spa memories and report cards each day. Ensure effective and timely reporting to hotel management on injuries to both humans and pets as well as potential safety concerns. Proactively fill bathing / grooming appointment gaps by engaging in house guests/clients, follow up with lapse clients, facilitate local marketing. My Paradise reservation system
• printing reports, saving notes & reading guest profiles. Enter cost for each guest on invoice and tip line. Proper radio etiquette
• radio with an earpiece is worn during each shift. Radio communication is expected daily. Announce breaks, "copy" arrivals, departures, answer questions from fellow team members, overall prompt communication. Understands layout of hotel, different room sizes & amenities included with each room. Room Card understanding/usage
• colors, recording behavior & health notes. Facility maintenance
• alert manager or shift lead to add to maintenance doc. Inventory
• alert manager or shift lead if low on stock.

Assistance in other departments as needed following cross training in the department. Willingness to mentor bathers.

Qualifications:

1 year of Professional Grooming Experience a must Genuine love for dogs and comfortable working with all dog breeds and temperaments. Strong Communication, customer service, and teamwork skills Responsible and reliable Ability to work weekends, evenings and holidays.

Physical Requirements:

Ability to lift up to 50 lbs. Ability to Reach and bend while standing for a long period of time. Ability to handle large, active dogs. Must be able to stand for long periods of time Ability to work and communicate appropriately in a team environment An entire hotel of dogs ready to be groomed! Better opportunity to build clientele! Earning potential of $50,000

• 70,000 per year!

60% production bonus on grooming services & 30% production bonus on paid bathing services & tips! Full benefits for FT employees with generous employer contribution. Vacation and 401k! Bring your dog to work! Discounted daycare and grooming for your own pets! Stay active! This isn't a desk job! Inclusive and supportive employer! Do you enjoy spending time with dogs and cats as much as humans (if not more)? Wag Hotels is the place to be if you are a pet lover looking for an entry-level position to help further your career in the animal industry! Here you will get to care for all the animals in our facility: the cuddly mastiffs, the spunky chihuahuas, playful kittens, and every pet in between. Everyone who works with us gets to enjoy the pleasure of bringing in their pets to play for free while they're working

• no more guilty looks when you leave for the day.

Let your furry friend take advantage of our state-of-the-art facility, play in all-day play plus, make new friends, and have your baby going home tired, happy, and feeling loved. If you love spoiling your pets, you'll love taking advantage of our employee discount on toys, treats, leashes, and so much more! Our mission is to provide the highest level of fun, safety, and comfort to our four-legged guests and world-class service and convenience to their pet parents! If you would be a great addition to our growing team, apply with us today. Whether you are checking in guests at the front desk, supervising playtime, or booking reservations in our corporate office, you'll feel rewarded knowing that you're making Wag Hotels the #1 destination for pet parents looking for a home-away-from-home for their beloved furry family members. We are urgently seeking hard-working, self-motivated, and passionate dog lovers to join our professional behind-the-scenes squad!! Our educationally based salon offers everything from nail trims and baths to full-service hair cutting! We also offer luxury spa services such as Lemon & Sea Salt Baths, Fur Masks, Coconut Oil Silk Treatment, and Temporary Pet Tattoos! As a Wag Groomer, you will be responsible for completing bathing services offered by Wag Hotels, which include baths, brush-outs, de-matting, drying, teeth brushing, ear cleaning, nail trimming, and anal gland expression. In addition, you will also be responsible for cutting and styling the fur. Lastly, you will also be responsible for keeping the bathing salon clean and organized. Our groomers are encouraged to explore new concepts and trends in the industry. We work as a team to create a fun learning environment requiring a positive attitude and open communication. Customer care and satisfaction is the primary objective of our groomers, so strong communication skills are required. We need individuals who thrive in a fast-paced environment and are comfortable with will breeds, sizes, and coat conditions. Groomers in our company play a key role on our team and represent the front line of our business. An ideal candidate would be a genuine dog lover, pay excellent attention to detail, view teamwork and reliability as an important part of job success, and value career growth. Each Groomer is eligible for a production bonus of 60% of the grooming gross revenue minus the total earned hourly pay for the pay period. You will never be paid less than an hourly wage for all hours worked. All complete grooms and add-ons to those grooming services are included in the 60% production bonus calculation. You will receive a 30% production bonus for the gross revenue of all paid bathing services. This will be included in your total production bonus for the pay period.

Full Time Benefits:

Health, dental, vision, and life insurance through the company's plan. Ability to participate in Company's 401k plan after 90 days of service. Accrue paid vacation time. 40 hours of sick time annually. Free daycare for your pet while on shift after your first 90 days. Up to 15 days of free boarding for your dog or cat (during non-peak periods). 30% discount on all retail. 20% discount on all services (grooming, bathing, add-on activities). The company will provide a grooming tool kit if you do not have tools or would prefer to use the company's. $50/month grooming tool reimbursement (tool sharpening, replacement, etc.)

Qualifications:

1 year Professional Grooming experience is

REQUIRED.

Must be at least 18 years of age. Strong communication, customer service, and teamwork skills. Mandatory availability on Weekends and Holidays. Ability to handle all breeds and sizes of dogs. Work in a standing position for long periods of time. Reach, bend, stoop, and frequently lift 50 lbs. Must be available to work mornings and afternoons. Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Types:

Full-time, Part-time Pay:

$50,000.00

• $70,000.

00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Referral program Tools provided Vision insurance Compensation package: Bonus opportunities

Tips Schedule:

8 hour shift Day shift Holidays Monday to Friday Weekends as needed People with a criminal record are encouraged to apply

Education:

High school or equivalent (Preferred)

Experience:

professional grooming: 1 year (Preferred) Shift availability: Day Shift (Preferred)

Work Location:

In person

Job Type:

Full-time Pay:

$50,000.00

• $70,000.

00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Schedule:

8 hour shift Day shift Every weekend Holidays Monday to Friday People with a criminal record are encouraged to apply

Education:

High school or equivalent (Preferred)

Experience:

professional grooming: 1 year (Required) Shift availability: Day Shift (Required)

Work Location:

In person

Job Types:

Full-time, Part-time Pay:

$50,000.00

• $70,000.

00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Compensation Package:

Bonus opportunities Tips Uncapped commission

Education:

High school or equivalent (Preferred)

Experience:

professional animal grooming: 1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required)

Work Location:

In person