Overview Join our dynamic team as a Pet Care Customer Service Representative and become the friendly voice that supports pet owners and animal lovers alike! In this energetic role, you will work with all types of dogs, provide exceptional customer support, answer inquiries, and assist clients with their pet care needs. Your enthusiasm for animals combined with excellent communication skills will help create a positive experience for every client. This paid position offers an exciting opportunity to make a difference in the lives of pets and their owners while honing your client service skills in a lively, fast-paced environment. Duties Supervise indoor and outdoor playtime for dog groups of all sizes Feed our guests at scheduled feeding times Ensure guests have clean water at all times Thouroughly clean all indoor and outdoor areas of our facility to ensure the health and happiness of our guests Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information about pet care products and services Assist clients with booking appointments, product orders, and service requests through efficient data entry and client communication Resolve customer issues by identifying problems, offering solutions, and following up to ensure satisfaction using strong problem-solving skills Maintain detailed records of customer interactions, transactions, and feedback using Microsoft Office tools and customer relationship management (CRM) software Handle outbound calling to follow up on appointments or promote new pet care offerings while maintaining excellent phone etiquette Support sales efforts by recommending products or services tailored to pet owners' needs and upselling when appropriate Manage cash handling procedures accurately during transactions when applicable, ensuring secure processing of payments Proven experience in customer support or call center roles with strong communication skills in English; bilingual abilities are a plus Demonstrated proficiency with Microsoft Office applications and basic computer skills for data entry and record keeping Excellent phone etiquette, active listening skills, and the ability to handle multiple tasks efficiently in a fast-paced environment Prior experience in sales or client services is preferred; familiarity with outbound calling is advantageous Strong organizational skills with attention to detail for maintaining accurate records and managing customer information Ability to solve customer issues promptly by applying effective problem-solving techniques Experience working in a pet care or related industry is a bonus but not required; enthusiasm for animals is essential Perform other duties as assigned Join us as a Pet Care Customer Service Representative and be part of a passionate team dedicated to enriching lives through exceptional pet care support! This role offers an engaging environment where your communication talents can shine while making meaningful contributions to pet owners' happiness.

Pay:

$15.50 - $17.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

401(k) Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance

Work Location:

In person