Customer Care Call Center Representative for Equine, Zoo, and Wildlife

Customer Care Call Center Representative for Equine, Zoo, and Wildlife Wedgewood Pharmacy - 2.6 Lexington, KY Job Details $18 an hour 13 hours ago Benefits Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Qualifications Managing clients in a customer support role Customer engagement Customer support Full Job Description At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health. The CC Equine Specialist is a key operational role and high-level performer, responsible for the delivery of the highest quality and complete knowledge for equine customer support solutions and services, providing an extraordinary experience for our Wedgewood Equine customers.

Essential Functions:

Provide tier II support with the Customer Care Operations team Identify, investigate, and resolve in depth customer issues and concerns through multi-channel communications - phone, email, and chat. Deliver high-quality professional resolutions to all internal and external customers Be the subject matter expert on all internal and online systems and processes; can readily assist all equine internal and external customers Identify system, customer, and quality trends

Required Skills & Abilities:

Extremely customer-focused, providing the best customer experience at every touch High-touch performer based on quality, speed, and resolution An excellent oral & written communicator Active and responsive problem solver Adaptable to change, feedback, and direction; continually performance-focused Strong multi-tasker Detail-oriented with a sense of urgency Team-centric and collaborative 1-3 years' experience in an equine customer service environment Excellent performance and attendance record Thorough knowledge of departmental processes, procedures, and policies Exceptional verbal and written communication; can speak and write intelligently, clearly, and concisely to get messages across that have the desired effect Problem solver; looks beyond the obvious and doesn't stop at the first answer Strong organizational and time management skills are a must Pharmacy Technician License or willing to obtain Physical Requirements (if applicable): Normal office activity including keyboarding, interacting with others, participating in meetings, extended periods of sitting and/or standing in an open office environment. Light physical effort (usually lifting/moving up to 25 pounds) Ability to work extended hours and weekends on occasion. What's in it for you: A comprehensive benefits package that includes health, dental, and flexible spending accounts 401(k) retirement plan with a generous company contribution to help you save for the future Company-paid life and disability insurance Access to voluntary insurance options A generous paid time off program that increases every year Tuition reimbursement Opportunity for growth - We believe in promoting from within and do so through our internal job posting program! Why We Do What We Do At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued. Our Commitment to Inclusion Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.