Job Overview We are seeking an energetic and welcoming Lobby Attendant/Front Office professional to be the first point of contact for our guests. This dynamic role involves delivering exceptional customer service, managing front desk operations, and ensuring a smooth check-in and check-out process. The ideal candidate will be highly organized, an animal lover and passionate about creating a positive guest experience. You will play a vital role in maintaining the reputation for excellence by providing attentive guest services, handling reservations, and supporting. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional first impression Handle reservations and inquiries via phone, email, and in person with excellent phone etiquette and customer service problem-solving skills Ensure lobby safety with pets coming in an going out Maintain accurate records of guest information, billing details, and room assignments Support safety procedures by responding promptly to incidents or safety concerns while maintaining calm professionalism Qualifications Strong customer service skills with the ability to handle guest questions Excellent communication skills via phone and in person, demonstrating professionalism at all times Ability to remain energetic, attentive, and proactive in a fast-paced setting Join our team to deliver memorable guest experiences through exceptional service! We are committed to fostering a welcoming environment where your enthusiasm for animals can shine. This role offers valuable opportunities for growth while ensuring every guest feels valued from arrival to departure.

Pay:

$10.00 - $12.00 per hour Expected hours: 15.0 - 30.0 per week

Benefits:

Employee discount

Work Location:

In person