Training & Enablement Coordinator

Position Summary The Training & Enablement Coordinator is a hands-on contract role supporting the build-out of CallRevu's combined Training & Enablement function. Reporting directly to the Head of Training & Enablement, the Coordinator serves as the operational engine of the team — owning content organization, live session production, LMS administration, and the day-to-day project management that keeps enablement programs moving on schedule. This role supports two distinct audiences: internal CallRevu commercial teams (Sales, BDC, Account Management, Customer Success) who need to sell, demo, and support the full product portfolio with confidence; and external dealership customers who consume the Training Suite (CallCoach, TestTrack, RecruitTrack) to train their own teams. The ideal candidate is organized, fast-moving, comfortable navigating ambiguity, and energized by the operational side of enablement: standing up systems, keeping a content library current, scheduling and producing live sessions, and closing the feedback loop with the field.

Key Responsibilities:

Content & Asset Management Maintain and version-control the internal enablement library across decks, one-pagers, battle cards, competitive briefs, FAQs, and role-specific playbooks. Coordinate intake from Product Marketing, Product & Technology, and Sales leadership on new releases and translate priorities into enablement deliverables on agreed timelines. Partner with Marketing's creative team to ensure all enablement assets reflect current CallRevu brand standards, voice, and positioning. Live Enablement & Session Production Schedule, produce, and run point on internal training cadences — weekly product updates, new-hire onboarding sessions, monthly playbook refreshers, and quarterly enablement kickoffs. Coordinate role-play and call-coaching sessions in partnership with Sales leadership; capture recordings, action items, and reinforcement materials. Build and maintain the runbook for Release-to-Revenue enablement: ensuring every product release moves cleanly from Product & Technology to Marketing to Enablement to Sales to Account Management, with the right assets in place at each handoff. LMS & Training Suite Operations Administer internal LMS content (TestTrack and adjacent systems): course assignments, completion tracking, certification cadences, and reporting back to leadership. Support the production of customer-facing training content within the Training Suite — scripting, recording preparation, post-production coordination, and publishing. Maintain assessment libraries (pre-hire, role-based, certification) in partnership with the Head of Training & Enablement and the Product team. Field Feedback Loop Own the operational mechanism for capturing 30/60/90-day post-launch field feedback — surveys, debrief sessions, win/loss intake — and route insights back to Marketing and Product. Track enablement effectiveness against agreed KPIs (asset utilization, certification completion rates, time-to-productivity for new hires, sales confidence scores). Cross-Functional Coordination Serve as the day-to-day project manager for cross-functional enablement initiatives, particularly those involving the CallDrip team integration. Maintain shared trackers, status updates, and stakeholder communication on training and enablement workstreams. Flag risks, gaps, and resourcing needs to the Head of Training & Enablement in advance — not after. Qualifications Bachelor's degree in Business, Marketing, Education, Communications, or related field preferred; equivalent practical experience considered. 3-6 years of experience in sales enablement, learning & development, training coordination, revenue operations, or a comparable cross-functional execution role. Demonstrated experience producing enablement content (decks, one-pagers, playbooks, training modules) for B2B sales or customer success organizations. Hands-on familiarity with at least one LMS platform; comfort administering content, assignments, and reporting. Strong project management instincts — able to run multiple parallel workstreams, manage stakeholder expectations, and ship on deadline without daily oversight. Excellent written communication; able to translate technical product information into clear, field-ready language. Proficiency with the standard enablement toolkit: Google Workspace or Microsoft 365, Slack, a CRM (Salesforce preferred), and at least one video production / recording tool (Loom, Zoom, Riverside, or comparable). Proficiency with editing software suite preferred (FInal Cut, Premiere) Background in content creation preferred- short form social, long form video, podcasting Prior experience in automotive retail technology, dealership operations, or selling/enabling SaaS into the dealer channel strongly preferred. Familiarity with CallRevu's product categories — call tracking, conversational AI, hosted phone, reputation management, or training/coaching platforms — a plus. Experience supporting a sales or Customer Success organization through an M&A integration, product launch, or rebrand a plus. About CallRevu Founded in 2008, CallRevu has pioneered the field of communications intelligence and phone process measurement for automotive retail dealerships. Our partnerships with renowned and high-performing dealerships across the United States have enabled us to help clients boost market share, enhance customer retention, optimize digital marketing campaigns, and drive profitability throughout all aspects of dealership operations. As proud recipients of the AWA Rising Star Award, innovation is ingrained in our DNA. We take immense pride in our achievements and the tangible impact we create. Every day, we are driven to push boundaries, explore new frontiers, and discover innovative ways to assist our customers while staying true to our core values and maintaining a great workplace environment.

Pay:

$30.00 - $50.00 per hour

Work Location:

Remote