Sales & Client Service Manager for Dog Daycare facility Dogtopia - 2.7 Plano, TX Job Details Full-time $11 - $15 an hour 1 day ago Benefits Opportunities for advancement Qualifications Teamwork High school diploma or GED Customer relationship management Organizational skills Marketing operations Time management Full Job Description Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our sales effort. This is a role for someone with a proven ability to create and manage multiple lead generation efforts and close a sale. Parent Relationship Manager (PRM) Benefits/Perks Flexible scheduling Career advancement opportunities Competitive compensation Fun working environment Bring your dog to work upon successful completion of training Job Summary Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, sales-minded Parent Relationship Manager. This role is ideal for someone with strong sales and customer service experience who understands hard work, takes initiative, and knows how to deliver revenue growth—and train others to provide—exceptional customer service. We're looking for someone who enjoys connecting with people, confidently communicates the value of our services, and turns those connections into lasting customer relationships. This person should love dogs—and, upon successful completion of training, you can even bring YOUR dog to work with you! Responsibilities Drive multiple lead generation efforts to gain commitment from pet parents to enroll their dogs in daycare. Fully understand the daycare, boarding, and spa services model and effectively explain the benefits to grow enrollment and service participation. Clearly communicate the value of Dogtopia, our pricing, and our competitive advantages while demonstrating confident objection handling and closing skills. Execute and manage the brand advocate strategy so that Dogtopia pet parents refer friends and family. Partner with marketing and operations teams to increase leads and conversions, address barriers to enrollment, improve retention, and increase visit frequency. Engage with prospective pet parents throughout the sales process, including phone, email, text, and face-to-face interactions, from initial inquiry through a closed sale. Maintain consistent, timely lead follow-up and accurate records of communications and next steps. Encourage attendance and customer retention through proactive relationship management, personalized follow-up, and re-engagement of inactive pet parents. Build and maintain community partnerships with local businesses, veterinary offices, apartment communities, and other organizations. Plan and participate in community outreach events and promotional opportunities to increase awareness and generate new leads. Coordinate with the operations team to ensure activities are prepared, promoted, and executed successfully. Manage social media accounts and create engaging, brand-consistent content that showcases the Dogtopia experience. Track lead generation, conversions, enrollments, outreach results, and activity participation to identify opportunities for improvement. Work toward established sales and revenue goals, taking ownership of follow-through and results. Train and support team members in communicating service value, promoting activities, and providing exceptional pet parent service. Lead by example to foster a positive, team-oriented culture and support a great environment for the dogs in our care. Qualifications 1-3 years of experience in a sales role. 1-3 years of experience providing customer-facing service. 1-3 years of experience managing social media accounts. Strong written and verbal communication skills. Excellent organization, time management, and follow-through. A genuine love for dogs and a commitment to building lasting pet parent relationships. Apply Today Submit your resume highlighting your sales, customer service, and social media experience. We look forward to meeting you! The Rules by which we, as

DOGTOPIANS

live by We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like It's the Most Exciting Day Ever!

Job Type:

Full-time Work Remotely No Job Type:

Full-time Pay:

$11.00 - $15.00 per hour

Education:

High school or equivalent (Required)

Experience:

Pet Care Occupations:

1 year (Preferred) Customer relationship management: 1 year (Required)

Sales:

1 year (Required)

Work Location:

In person