Summary The Animal Care Attendant provides compassionate, high-quality care for companion animals in the custody of the Chesapeake Humane Society (CHS) in accordance with organizational standards and state code. The incumbent will participate and facilitate intake, daily care, and adoption for pets in CHS's care. Duties and Responsibilities Animal Care Feed, water, and provide care for animals, as appropriate for their individual needs, and adhere to CHS's cleaning and disinfecting protocols Monitor animals for signs of illness/injury and report concerns to Shelter Management or Medical Coordinator Execute and document progress in behavior modification, medical, and daily care plans Assist with coordinating and completing meet and greets and dog introductions Select, facilitate, and monitor animals and populations at Pet Supplies Plus, Great Bridge Ensure all supply areas are stocked, and report needs to the Shelter Manager Ensure adoptable animals are consistently represented on adoption platforms with accurate biographies, behavioral notes, and quality photographs Engage visitors in non-confrontational, educational conversations regarding animal care, surrender, sheltering policies, community resources, etc Counsel adopters, process adoption applications, and complete adoptions Respond to adopter concerns, forwarding to Shelter Manager as appropriate Assist Shelter Manager with compiling data, reports, and creating new SOPs as needed Supervisory Responsibilities Support Animal Care Volunteers Support onboarding of new Animal Care Attendants. Provide regular performance feedback to the Shelter Manager Other Duties Work with the Assistant Shelter Manager to assist with animal selection and transfer from shelter partners as requested Perform and assist with humane euthanasia as needed Clean and sanitize workspace, lobby, and break room as assigned Sort and properly store donated items Work cooperatively with all staff and volunteers to promote the CHS mission Participate in team meetings as needed Perform other duties as necessary Skills and Educational Requirements A high school diploma, associates degree preferred, and 3 years experience working in an animal shelter, veterinary clinic, or closely related field. Proficient in basic mathematical calculations and professional oral and written communication. Confidence using computer systems and learning new software The ability to distinguish which client inquiries are appropriate for his/her knowledge base The ability to provide quality customer service in a high-volume, stressful environment, including the ability to educate clients effectively in English Strong familiarity with animal care, handling, and behavior The ability to count currency Willingness to discuss euthanasia, open-admission sheltering, and surrender of pets in a non-judgmental, non-confrontational, fact-based manner The ability to express organizational standpoints when serving as a CHS representative The ability to handle confidential or sensitive information with discretion Ability to function well independently and as a team member Ability to mediate and problem-solve in the moment Physical and Time Demands Flexible working hours including evenings, weekends, and holidays Ability to work in a fast-paced setting with distractions Ability to work in the presence of animals, wildlife, strong odors, and cleaning solutions Ability to stand, walk, bend, and lift and carry materials up to 50 lbs Ability to handle stress Valid driver's license, clean driving record, and reliable personal transportation Ability and willingness to drive the CHS animal transport van (Dodge Sprinter) Salary $14.00 - $16.00/hr, commensurate with experience To apply, submit cover letter, resume, and professional references to Shelter@chesapeakehumane.org

Pay:

$14.00 - $16.00 per hour Expected hours: No more than 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person