you get to work with dogs!

POSITION SUMMARY

The Assistant General Manager is responsible for oversight and planning of daily operations and team member scheduling. This position will participate in strategic planning, administrative duties, inventory, customer service, animal care, and overall performance support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Interviewing, onboarding, and training team members
Strategically & efficiently creating and deploying staff schedule; effectively distributing responsibilities among staff; directs team to adjust responsibilities as needed
Overseeing and maintaining compliance with OSHA standards and operational objectives
Modeling and enforcing positive company culture
Conducting performance reviews and ongoing performance support; ensuring achievement of both short
and long-term plans for improvement
Identifying and developing team leaders; supervision & ongoing support of team leaders and staff
Providing exemplary customer service; leading exceptionally organized front office procedures regarding customers and guests
Ensuring wellness standards are met for the maximum comfort of each guest
Demonstrating strong, organized operational skills; ability to adapt to changing needs of daily tasks or needs of customers and guests
Proactively ordering supplies and inventory as needed for company success and productivity
Responsible for ensuring consistent and efficient workflow among team members
Creating and maintaining real-time updates of SOPs
Actively updating marketing materials and posting to social media

EXPERIENCE

3-5+ years' progressive leadership experience in animal care, husbandry, and/or customer service. Experience working with dogs of all sizes and temperaments. Fear-free certification preferred. Valid driver's license required.

KNOWLEDGE SKILLS & ABILITIES

Possess exceptional leadership skills
Demonstrate resilience and positivity in high volume intake and departure of guests
Skilled in conflict resolution
Progressive experience in animal care and hospitality
Ability to effectively and professionally communicate both verbally and in writing
Role model in kind, compassionate, and caring behavior toward humans and dogs
Willingness to learn animal management procedures and force free handling such as canine body language, force free dog training, and canine enrichment
Competent in fear-free handling of dogs, cats, and small animals
Exceptional administrative skills and ability to utilize company lodging and scheduling platforms
This position is required to be onsite unless otherwise approved by management
This position is required to report to work on most weekends, holidays, and heavy travel seasons

Pay:

$25.00

$28.

00 per hour

Benefits:

Dental insurance Health insurance Paid time off Application Question(s): Ability to work weekends and holidays

Work Location:

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