Job Summary:

Provides high quality, comprehensive grooming services for dogs.

Job Duties:

• Provides comprehensive grooming services in a salon environment.
• Greets customers and their dog(s) by name and communicates a best-estimate pick-up time.
• Performs needs assessment for each assigned dog: evaluates the condition of eyes, ears, nails, teeth, coat and skin, and suggests de-matting services, short haircut, additional services and/or products to customers based on assessment, as appropriate.
• Describes risks and options for all suggested add-ons to customers, and communicates knowledgably about all of Healthy Spot's products and services.
• Obtains detailed instructions from customers regarding the haircut desired, takes comprehensive notes and memorializes same into each customer's account for future reference.
• Clearly communicates fees associated with all services.
• Notifies owners when service has been completed, and assures hourly contact occurs thereafter, until pet is picked up.
• Provides excellent internal and external customer service in all areas of responsibility, and executes the Healthy Spot "

GOT HEART

" strategy during every customer check in.

• Responds appropriately to changing priorities and conditions in the salon, and provides grooming services to walk-in customers in the order they arrive.
• Provides friendly, relevant, timely, and professional communication to customers and co-workers.
• Responsible for meeting or exceeding key performance indicator ("KPI") and other established service goals on a consistent basis, and for providing efficient and effective service in all areas of performance.
• Ensures accuracy and completeness of release forms and kennel cards, including pop-up notes and important details of dog's overall health, age, level of aggression, and/or allergies, and services requested by customer.
• Completes stress checks on kenneled dogs between haircuts, and assures dogs have access to fresh water and are walked every four hours while at the salon.
• Makes note of any health concern(s) discovered during the grooming process and informs manager, salon services coordinator, and pet owner, if appropriate, of concern(s).
• Ensures the salon environment is safe, clean, and free of hazards. Completes daily and weekly cleaning assignments.
• Responds appropriately to personnel and/or dog injuries, and assures both employees and dogs receive prompt and appropriate medical care, as needed.
• Performs other salon-related duties as assigned by the Salon Manager, and/or Lead Groomer/Grooming Manager, as needed.

Skill Requirements:

• At least two (2) year of previous experience bathing and grooming in a salon environment.
• Demonstrated skill with a variety of traditional and creative grooming techniques, including: Trimming, clipping, cutting, stripping, hand-stripping, brushing, and coloring/dyeing.
• Able to successfully complete Healthy Spot's skills assessment test, as administered by an Instructor, Quality Manager, or the Director of Grooming.
• Knowledgeable of a wide variety of grooming tools, including: brushes, combs, scissors, grooming clippers, rakes, mat knives, and grooming stripping knives.
• Knowledgeable about a wide variety of dog breeds and American Kennel Club breed standards for grooming.
• Demonstrated customer service skills; friendly, approachable, cooperative, flexible, and able to shift focus as needed.
• Able to professionally and effectively interact and communicate, verbally and in writing, with staff, customers, vendors, and a public from diverse cultural, and socioeconomic backgrounds.
• Able to work independently and as part of a team, take initiative, prioritize and accurately perform multiple tasks, and efficiently meet deadlines and changing priorities.
• Able to consistently demonstrate good judgment and decision-making skills.

Physical Requirements:

(Approximate Percent per 8-hour Workday):

• Constant visual stimulation, including close vision (up to 100%).
• Constant standing (up to 100%).
• Constant contact with water, shampoos and other bathing products, and hair (up to 100%)
• Frequent squatting, bending, reaching, pulling, and twisting (up to 60%).
• Frequent lifting of dogs up to 30 pounds without assistance (up to 60%)
• Occasional walking around building (up to 20%).

Benefits:

• Paid Sick Days

•

Employee Discount Pay:

$25.00 per hour

Benefits:

Employee discount

Work Location:

In person