RESPONSIBILITIES

Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Ensure the standards are maintained at a superior level daily. Provide dynamic services to ensure guests are \"wowed\" by Rosewood Miramar Beach's hospitality. Interact with guests always displaying proper etiquette following Miramar Beach standards of excellence. Receive money for purchases and calculate customers' change if any. Execute clerical functions in retail stores. Greet customers courteously and sell merchandise to them. Prepare, total, and verify billing and collect correct payments from customers. Verify and reconcile customers' bills with the merchandise they purchased. Maintain, manage, and organize merchandise on the shelves and racks in the store. Help customers find the item they desire to purchase. Maintain and manage records of merchandise inventories in the store. Facilitate retail clerical functions and activities in the store. Ensure excellent retail experiences to customers. Maintain store merchandising. This implies cleaning, arranging, and when necessary stocking the shelves. Reports to leadership when difficulties arise. Maintain a cash bank and uphold cash handling procedures. Answer the phone promptly and use the guests' name throughout the phone conversation. Conduct standard operational duties such as, answer and handle all phone calls and cash handling. Address guests' questions and concerns professionally and courteously. Provide accurate, appropriate, and immediate responses to all requests and complaints by guests, ensuring complete guest satisfaction. Maintain a clean, safe, fully stocked and well-organized work area. Uphold the highest standards of courtesy and conduct exceeding expectations. Ensure total compliance with Rosewood Miramar Beach's standards of operation. Perform other duties as assigned.

REQUIRMENTS

Experience:

1 year + experience Retail, Front Desk/Customer Service (hotel environment preferred)

Education:

High School Diploma Language:

Required to speak, read, write English, with fluency in other languages preferred.

Skills:

Track record/experience of handling similar responsibilities in the past Possess excellent people skills Ability to be friendly and understand customers Ability to multitask and manage high intensity, fast-paced environment Ability to work with time effectively Ability to be proactive, initiative, enthusiastic, and flexible on the job Must be self-motivated individual with high degree of enthusiasm for the job Must be an honest individual with integrity Ability to effectively handle merchandise activities Ability to cope under pressure posed by customers Must have strong marketing skills Ability to handle inventory control procedures and product stocking Conversant with retail store protocols and procedures Ability/experience in store display organization Good communication and interpersonal skills to relate with customers, fellow workers, and management effectively Ability to keep up with ideas to revolutionize the image of the store Ability to socialize and interact with customers Ability to overcome rejection and achieve sales goals; meeting targets Ability to effectively initiate new contacts and convert into buyers Ability to ensure customer satisfaction Ability and experience in handling tight deadlines Ability to engage in promotion activities - store product with the aim of improving sales Ability to employ persuasive skills where necessary to get customers to be interested in company's products. The pay scale for this position is between $18.54 and $19.54/hour plus commissions. This is the pay range for this position that the Hotel reasonably expects to pay. About Us Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara's picturesque Montecito community and one of only 15 properties in the world to hold the coveted Forbes Five-Star title. The 16-acre residential-style estate is designed with style, grace, and glamour, featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront

MICHELIN

one-star and

MICHELIN

green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life's moments in highly personalized settings. 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