Overview Extend efficient and customized service to guests/visitors while maintaining the cleanliness of the Spa. Attend to locker room needs, maintain proper inventory of supplies and amenities. Responsibilities Welcoming guests Communicate and describe the spa offerings and their benefits. Maintain an understanding and knowledge of the spa industry. Communicate all spa protocols and procedures to guests. Provide all guests with an introduction to the spa facilities Service guests: beverages and miscellaneous items Oversee guest treatment schedule; Ensure guests are picked up on time by provider. Maintain cleanliness of Spa locker room, wet facilities and lounges. Maintain cleanliness of restrooms and relaxation lounge. Maintain cleanliness and tidiness of spa facility (perform necessary housekeeping duties). Handling of clean and soiled linen and terry. Maintain a friendly and helpful attitude with guests and other staff members. Must have ability to multi- task Must have ability to focus attention on 'details' Requisition supplies and spa collateral. Participate in scheduled meetings and trainings as requested. Conduct inventory of products and supplies. Be responsible for the cleanliness of the immediate work area as well as the general property Jewelry is prohibited except for wedding rings and watches and approved earrings for female employees. Be attentive to any actions, objects, or conditions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions Subscribe to proper grooming, dress, and uniform standards as set forth by Company policy. Be courteous to all guests and coworkers

Additional Duties & Responsibilities:

Maintain the company image and vision statement Make optimal use of financial resources Participate in ongoing training and encourage the personal development of each associate To provide an exceptional guest experience Practice effective listening: (seek to understand) Perform related duties as required Perform duties in a safe manner, routinely observing all safety procedures. Report all accidents and injuries in a timely manner Qualifications Must have basic knowledge of cleaning and organizing Must be able to speak, comprehend, read, and write English Must have strong customer service skills Must have strong communication skills Must have ability to implement and uphold service standards Must have ability to prioritize and organize work assignments Must have ability to interact with all associates and resort guests Must be able to effectively handle stressful, high-pressure situations Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force Must be able to stand or walk for long periods of time

Experience, Education, & Licensure:

High School education or equivalent Experience in the hospitality industry (preferred)

Miscellaneous Skills:

Spa Soft Compensation Base Pay Start Rate:

$18.65 We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!