Summary:

The Spa Attendant is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge areas neat, clean and stocked with all amenities.

Essential Duties and Responsibilities:

Be on time for your shift. Issue spa lockers, robes and slippers to guests and then escort guests to their lockers. Provide orientation tour, explaining spa amenities offered and answering guests' questions. Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area. Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets. Review guest appointment/schedules as needed. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests. Handle guests' questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Assist in all areas of spa operation as requested by management. Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Qualifications:

Ability to be efficient and productive in a fast-paced environment. Must have enthusiasm and possess excellent customer service skills. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication and listening skills. Must be a team player. Language Skills Must be able to comprehend the English language in order to communicate with co-workers and fully understand job assignments.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sample physical requirements might include:

Must be able to stand for long periods of time. Must be able to reach, grab and lift objects over shoulder height Must be able to squat and kneel down on regular basis Must be able to bend & twist upper body to reach up, down or side-ways on regular basis

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Be a team player and provide lateral service. Follow Ocean Reef Club Associate Handbook and Quality Job Standards. Be able to endure outside weather conditions; heat, rain, cold, and at times high winds. Be willing and able to work when needed, including weekends & holidays.

Attendance, Appearance and Conduct:

Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines. Proper grooming is required by all associates and is described in detail in the Associates Handbook. Associates should review this policy and make sure that at all times they present themselves for shifts looking clean, neat and professional. As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. If you have any questions or doubts you should seek clarification from your supervisor. Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. 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