Spa Attendant/Receptionist

We are searching for an individual looking to join a collaborative and supportive team who is ready to learn, grow, and provide exceptional customer service! Our mission is to provide more than just a spa service, but an authentic holistic experience. We create an oasis to escape the pressures and distractions of the world to create better balance and harmony in our communities' lives. Skinterest has been named Best of the Lehigh Valley for over a decade in many categories. We are most known for our holistic, peaceful, and welcoming experience. The dual role of our Spa Attendant/Receptionist is just as important as the role of our therapists. As the Receptionist, you are the face of our business, the first voice our clients will hear, and the finishing touch at the end of every glorious service. As a Spa Attendant, you are the backbone of the company, ensuring the behind-the-scenes is running smoothly and efficiently. We pride ourselves in excellent service and professionalism. •Long-term employee candidate highly preferred• Job duties include: Ensuring a smooth process and consistent customer service for all clients, including: Warmly welcoming clients Checking clients in for their appointment Providing consent forms, as needed Consistent communication with therapists regarding their clients Taking charge of a heavy booking schedule each day Walking clients to the Tranquility Wing Checking clients out efficiently and rebooking their next appointment Answering a high volume of phone calls that may be regarding: Scheduling or rescheduling client appointments Clients inquiring about the services we offer Outgoing calls Daily client confirmation calls for next day appointments Other duties: Gift card sales Calling clients to adjust their appointment time or day De-escalating client situations when necessary Front desk organization Restocking and organizing product shelves Detailed cleaning of the spa and bathrooms and employee spaces (ex: sweeping, swiffering, windows and doors, and more) Laundry, includes washing, drying, and neatly folding Attending to clients in the Tranquility Wing Opening the spa and preparing the spa for success Closing the spa up to standard

Preferred Skills and Experience:

Customer service experience Multi-tasking and staying grounded in high-volume environments Time management Active listening and conflict resolution Team player - understanding your role and importance as a member of a large team Professionalism, in demeanor, appearance, and behavior We take pride in offering an exceptional work environment. •Candidates are required to be interviewed for this position. We are currently looking to fill weekday as well as weekend shifts. Candidate must be available for 4-5 shifts per week, both weekday and weekend shifts and preferably long-term, to be considered for this role. Please send your availability along with your resume.• Please note that this is solely a Front Desk/Spa Attendant role. In time, there may be opportunities for growth within the business but this is not guaranteed.

Job Types:

Part-time, Full-time Salary:

$15 per hour

Benefits:

Employee discounts. 20% off services for part time employees. 60% off services for full time employees. 50% off nearly all products. 20% Friends and Family discount for 3 of your friends or family. One free Quickie Facial and Brow Correcting per month, available 30 days after completion of training Flexible schedule - you will have set shifts but are able to switch with other team members as needed/available. One 30-minute paid break per shift. PTO days offered after 30 days of employment. Extensive training dedicated to helping you achieve excellent customer service, a deep dive into the spa's software system, and hands-on on-site training. Spend monthly one on one time with your leadership team to develop your character and skills, personally and professionally, to use here and beyond. Monthly continued education with your leadership team. Quarterly team building experiences and offsite holiday parties.

Job Types:

Full-time, Part-time Pay:

$15.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person