What You Will Do:

Compassion & Empathy:

Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.

Technology Competent:

Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.

Clear Communicator:

Strong communication and grammatical skills, with the ability to proof work.

Meticulous Attention:

Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.

Follow-through:

Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.

Preparation Excellence:

Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.

Active Team Member:

Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require:

High school diploma or the equivalent Minimum three years of work experience in a small business office environment - funeral industry experience a plus Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Able to use and learn multiple computer software, systems, and other office equipment High attention to detail and accuracy, with excellent follow-up skills Able to establish and maintain effective internal and external work processes Are you ready? Take the next step to join Foundation Partners Group as we transform funeral care through innovation and service.

Shift:

Full-time Req Benefits:

Meaningful Work:

Make a real difference by helping families navigate one of life's most challenging times with compassion and care.

Competitive Pay and Benefits:

o Medical, dental, prescription, and vision insurance o Vacation, sick, and holiday pay o Wellness Rewards o 401k with company match o Company-paid life insurance, long-term disability, and short-term disability

Career Growth:

Take advantage of ongoing training and advancement opportunities within the funeral service industry.

Supportive Culture:

Be part of a compassionate, mission-driven team that values respect, empathy, and service. Are you ready? Join us on our journey to Shape the Future with Purpose. Grow with The FPG Way. Foundation Partners Group is an equal opportunity employer. We are committed to fair employment practices and to fostering a workplace where every team member feels valued, supported, and treated with dignity and respect. Employment decisions are made in accordance with applicable federal, state, and local laws.

Additional Details :

Every life tells a story worth honoring. At Foundation Partners Group, we are privileged to help families create meaningful goodbyes during their most vulnerable moments. Since 2010, our team of nearly 1,600 compassionate professionals has served communities across 21 states, delivering funeral, cremation, and cemetery services with care, respect, and personalization. We're not just a network of locations-we're a team united by purpose, a community committed to ensuring every farewell reflects the individuality of the life it celebrates. 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