The Lead Funeral Director's primary responsibility includes leading funeral operational staff, providing professional funeral services to client families, and acting as a company ambassador to the community.

Overview & Responsibilities:

Ensures every client family is presented with all service and merchandise options -- Every family, every option, every time

Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files

Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor

Carries out other projects and duties as assigned (i.e., car washing, building and equipment repair, pre-need arrangement planning

Oversees all Team Members participating in services, ensuring that each team member understands their role and professionally represents the locations

Communications to appropriate to Team Members' area of successful performance and performance needing improvement to meet business expectations

Leads and oversees all onboarding and training of new hires

Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence)

Leads inital transfer of decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on a needed basis (per appropriate licensing) to the instructions obtained from the family

Meets with client families to listen, educate and arrange personalized funeral services and ensure their experiences with the business are of the highest quality

Utilizes systems and technology (i.e., Matthews and Aurora Advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation)

Completes tasks and details resulting from the arrangement conference

Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations

Conducts and attends funeral services regularly

Leads all post-service follow-ups as needed

Requirements & Qualifications:

High school diploma or the equivalent

Valid state-issued funeral director/embalmer license (as per state licensing requirements)

Completed mortuary school

Minimum of seven years of experience as a funeral director

Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) Valid state-issued driver's license with a clear driving record #HP2023