Scope of Position:

Responsible for cleaning, processing, and storing hotel linens and uniforms in an efficient, organized manner to support the operational needs of the hotel and ensure guest satisfaction.

Primary Responsibilities:

Receives soiled linens via bags, carts, or laundry chutes; sorts items by type, color, and level of soil. Inspects linens for damage or stains and logs any irregularities. Operates washers and dryers safely and efficiently, following manufacturer guidelines and ensuring proper use of chemicals and cleaning agents. Folds, organizes, and stores clean linens. Operates commercial laundry equipment such as sheet folders, towel folders, linen feeders, and ironing machines as needed. Assists with daily linen inventory and supports monthly linen counts. Reports any mechanical issues or equipment malfunctions to the supervisor promptly. Responds to guest requests regarding laundry services in a courteous and timely manner, ensuring complete guest satisfaction. Maintains a professional appearance and demeanor in accordance with hotel standards.

Organizational Structure:

Reports to: Director of Housekeeping, Housekeeping Manager