Find Jobs
Find Jobs Near You – Available Work in Your Location
Guest service
Career Insights for Laundry Worker
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Massachusetts data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Laundry Worker washes, dries, and folds clothes for customers at a laundromat. Works in a commercial laundry or for a company that provides laundry services for businesses, including hospitals, hotels and other businesses that use large quantities of linens.
$35,290 / year median in Massachusetts
+7% projected growth
Job Description
Guest service Extended Stay America vision insurance, 401(k) United States, Massachusetts, Burlington 40 South Avenue (Show on map) Sep 02, 2026 POSITION
PURPOSE AND SUMMARY
The Night Guest Laundry Attendant ("NGLA") associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant https://vimeo.com/showcase/5180017/video/347336392 MAJOR / KEY
JOB DUTIES
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures.
Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains.
Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging.
Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are+ maintained throughout the entire building, in compliance with brand standards.
Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures.
Sets up and maintains the grab and go breakfast in accordance with brand standards.
Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards.
Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control.
OTHER DUTIES
Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Responsible for maintaining overall hotel cleanliness.
And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am
BENEFITS
Weekly Pay!
Competitive Wages
Great working environment
Employee Recognition Programs
Vision Insurance
401(k) Savings Plan
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies Compensation
Pay range information for the position you are applying for is below.
Disclaimer:
Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Understand and communicate in English proficiently to interact with guests and associates.
Operate the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Apply good judgment at all times.
Manage problems, address and solve guest-related issues.
ENVIRONMENTAL JOB REQUIREMENTS
Regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds.
Frequently required to bend and position self to access low areas.
Frequently required to lift and/or move laundry and dishes up to 25 pounds.
On occasion one must push/pull carts weighing up to 50 lbs.
Occasionally required to traverse heights and remain stabilize while doing so.
Frequently works in outside weather conditions (depending on hotel).
Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.
The work environment will typically be at moderate to loud noise levels.
The associate may be asked to travel to help additional locations within a reasonable geography.
MINIMUM QUALIFICATIONS
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.