Laundry Attendant Soapbox Global Laundry Grove City, OH Job Details Part-time | Full-time $12.50 - $13.00 an hour 22 hours ago Benefits Professional development assistance Flexible schedule Qualifications Interpersonal skills High school diploma or GED Client services Adaptability Customer support Full Job Description We are looking for a customer-oriented service representative (evening-shift). A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. CSR responsibilities include cleaning, pressing, and folding clothes and other textile articles. You should also be able to keep a record of which items belong to whom. Responsibilities Manage incoming calls Sorting, washing, drying, pressing, and folding clothing and other textile items Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Removing stains from items using the appropriate procedures. Tracking which items belong to whom. Keeping an updated inventory of laundry detergents Tracking maintenance and repairs on laundering equipment. Ensuring that the facility remains clean at all times. Anticipating and responding to customers' queries, concerns, and complaints. Keeping sufficient tokens or change for the washing and drying machines, if required. Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree

Job Types:

Full-time, Part-time Pay:

$12.50 - $13.00 per hour

Benefits:

Flexible schedule Professional development assistance People with a criminal record are encouraged to apply

Work Location:

In person