Spa Manager Hand & Stone

• 3307 Sheridan Dr
• Hollywood, FL
• 3.1 Hollywood, FL Job Details Full-time $60,000
• $70,000 a year 1 day ago Benefits Paid time off Free massages 401(k) matching Employee discount Opportunities for advancement Flexible schedule Qualifications Objection handling (sales technique) Guest reservation booking Spanish Retail industry sales team management experience Spa experience Recruitment process management Customer retention Inventory management Conversion rates analysis Operations coordination Spreadsheets Store closing procedures Service scheduling Staff scheduling Store opening procedures Processing cash transactions Workplace dispute resolution Data reporting Sales training Team scheduling English Mid-level Sales team management Performance management Fitness sales Disciplinary action management Team development Sales conversion rate (success metric) Sales coaching Overseeing payroll

Full Job Description Benefits:

Opportunity for advancement Training & development 401(k) matching Bonus based on performance Competitive salary Employee discounts Flexible schedule

NOW HIRING

SPA

SALES MANAGER / RETAIL SALES MANAGER

Full-Time | $60,000

• 70,000 base + uncapped monthly bonus Hand & Stone Massage and Facial Spa — Hollywood, FL Nights and Weekends availability required Lead a spa.

Grow membership. Get paid for results. Hand & Stone Massage and Facial Spa in Hollywood is hiring a Spa Manager to own the spa's performance — membership growth, sales, team, and daily operations. This is a numbers job with a people job attached. You will own membership conversion, outbound calling, appointment volume, and retention, and you will build and coach the team that delivers them. If you like being on the floor during peak hours, reading your reports every morning, and holding people to a standard, you will do well here. About our group We are a family-owned, three-location Hand & Stone franchise group in Broward County — Weston, Hollywood, and Sunrise-Sawgrass. You will work directly with the owner, and you will see your decisions show up in the numbers within a week. We are growing and we promote from within. What you will own Membership and sales Membership conversion rate — your single most important metric Outbound calling to prospects, missed calls, leads, and lapsed guests, done consistently and on a schedule. This is where most spas leave money on the table, and it is non-negotiable here. Coaching the front desk team on consultations, objection handling, and closing Retention, cancellation control, and net membership growth Service, retail, enhancement, package, and gift card sales Setting daily, weekly, and monthly goals — posting them and following up on them Operations All daily spa operations, opening through closing Scheduling, labor productivity, and payroll controls Massage Therapist and Esthetician schedule utilization Prebooking, repeat visit, and average ticket performance Inventory, cash handling, cleanliness, and brand standards Resolving guest concerns promptly and professionally Team Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians Recruit proactively, before staffing becomes an emergency Train and coach front desk team members and emerging leaders Address performance, attendance, and policy issues directly and promptly Build a professional, accountable, sales-focused culture What we are looking for 2+ years of management experience in a sales-driven business Membership-based business experience — Hand & Stone or Massage Envy strongly preferred; spa, fitness, wellness, or salon also considered You have personally owned a conversion or membership number and can tell us what it was Experience leading a team of 25-40+ Comfortable in reports and spreadsheets; you make decisions from data, not from feel Strong coaching, accountability, and conflict-resolution skills Bilingual English/Spanish preferred Zenoti experience a strong plus Available evenings, weekends, peak periods, and some holidays B enefits Uncapped monthly performance bonus tied to membership conversion and appointment goals. Our structure pays on improvement, not just absolute results, so a strong operator earns from month one. Paid time off 401(k) with employer matching Complimentary massage or facial each month Employee discounts on services and retail Management training and ongoing leadership support Growth opportunity across a multi-location group Best fit for candidates who have been successful as a: Retail Store Manager, Assistant Store Manager, Sales Manager, Salon Manager, Spa Manager, Fitness Sales Manager, Membership Sales Manager, Customer Service Manager, Front Desk Manager, or Hospitality Manager. To apply Apply through this posting and answer the screening questions. Specific numbers matter more to us than polished language.

MGR543 I

acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.