Front Desk Manager

Be Supported as You Pursue Your Career in Wellness At Massage Envy Newport - KY, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

Competitive base pay plus sales and retail commissions Paid time off for full-time employees Employee Assistance Program A flexible schedule for a better work/life balance In-depth product and service training A free massage, skincare or stretch service each month Discounts on products

Qualified Candidates:

Have previous retail or sales experience (preferred) Some prior management experience needed Are critical thinkers with excellent math and computer skills and the ability to multitask Have great people skills and can establish positive relationships with guests Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

Lead by example to provide outstanding customer service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations Set sales goals for the front desk sales team, coaching and holding team accountable for their own metrics Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, suspended accounts and addressing client's questions and concerns in a timely manner Help grow and retain a client base both in-person and through phone/email outreach Work closely with the management team to meet and monitor metrics and tasks required

Culture & Support:

Award programs (like Sales Associate of the Year) Trained leadership that is invested in YOUR success A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

Full-Time Front Desk Sales Lead Flexible schedule preferred to work with team Monday to Friday, Day Shift, Evening Shift, Weekends till 6pm, some Holidays Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career. Apply today - we can't wait to meet you! ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location