Front Desk Lead / Spa Wellness Coordinator (SWC) TherAnnu Restorative Spa - Odenton, MD Full-Time | 40 Hours per Week | Manager-on-Duty Responsibilities TherAnnu Restorative Spa is seeking a full-time Front Desk Lead / Spa Wellness Coordinator (SWC) for our Odenton location. This is a front desk leadership and sales-focused position that also includes regularly serving as the Manager on Duty . The selected candidate will primarily work as a Spa Wellness Coordinator while being fully cross-trained to perform Client Support Specialist duties when needed. Spa Wellness Coordinator (SWC): Manages the front desk, scheduling, client communication, check-in and checkout, rebooking, membership and package sales, and the overall client experience. Client Support Specialist (CSS): Assists clients with wellness services such as infrared sauna, red light therapy, and mild hyperbaric oxygen; completes laundry; prepares service areas; and helps maintain cleanliness throughout the spa. This is not a quiet desk job. We need someone who is friendly, proactive, highly organized, confident with sales, and comfortable taking responsibility for the spa during assigned Manager-on-Duty shifts. About TherAnnu TherAnnu is a physical therapy-led restorative spa where clients receive personalized, hands-on care in a welcoming spa environment. Our Odenton location offers physical therapy and dry needling, massage therapy, stretch therapy, infrared sauna, red light therapy, mild hyperbaric oxygen, and other restorative wellness services. Our team plays an essential role in helping clients feel welcomed, educated, and supported throughout their TherAnnu experience. Spa Wellness Coordinator Responsibilities Greet clients warmly and create a positive first impression Answer phones, respond to client questions, and assist with scheduling Check clients in and out using our booking system Learn and confidently explain TherAnnu's services, memberships, packages, and promotions Ask thoughtful questions to understand each client's needs and wellness goals Recommend appropriate services, memberships, and packages Support membership, package, rebooking, and retail sales goals Assist with client follow-up, booking recommendations, and service reminders Keep the front desk organized, professional, and operating efficiently Communicate clearly with providers, managers, and support staff Handle client concerns professionally and calmly Client Support Specialist Responsibilities The Front Desk Lead must be willing and able to step away from the front desk and assist with CSS responsibilities when needed, including: Guide clients through wellness services such as infrared sauna, red light therapy, and mild hyperbaric oxygen Explain basic service instructions and ensure clients are comfortable Prepare, reset, and sanitize wellness service areas between clients Complete laundry throughout the shift, including washing, drying, folding, and restocking linens Monitor linen and supply levels Help maintain cleanliness and organization throughout the spa Assist providers and other team members with room turnover and operational needs Follow all established safety, sanitation, and client-service protocols Manager-on-Duty Responsibilities During assigned Manager-on-Duty shifts, this individual will be expected to: Provide leadership and direction to the team Monitor client flow and help keep appointments running smoothly Assign or redirect tasks based on the needs of the spa Support front desk employees and service providers Address client concerns and resolve routine operational issues Help ensure that cleanliness, service, and professionalism standards are maintained Complete opening or closing responsibilities as assigned Communicate important concerns, incidents, and shift updates to the Spa Manager Make sound decisions and take initiative when the Spa Manager is not on-site Ideal Candidate Friendly, welcoming, and professional Confident with sales and comfortable recommending memberships and packages Able to lead a shift and provide clear direction to others Highly organized and detail-oriented Comfortable balancing front desk, sales, leadership, and hands-on operational responsibilities Willing to assist with laundry, cleaning, and wellness service support Able to multitask and remain calm in a busy environment Reliable, punctual, and accountable Positive, team-oriented, and proactive Comfortable learning about wellness services and explaining them to clients Previous spa, wellness, hospitality, medical office, retail, front desk, or sales experience preferred Previous leadership, supervisor, shift-lead, key-holder, or Manager-on-Duty experience strongly preferred Required Schedule This is a full-time position averaging 40 hours per week over five days . Applicants must be available to work: Every Sunday Every other Saturday Additional weekday and evening shifts based on the spa's operating needs This is roughly the proposed schedule (subject to change): Week 1: Sun 9:20-4:30 Mon 8:30-7:30 Tue 8:20-1:00 Wed 8:30-7:30 Thurs OFF Fri OFF Sat 8:20-5:30 Week 2: Sun 9:20-4:30 Mon 8:30-7:30 Tue 8:20-3:00 Wed 8:30-7:30 Thurs 8:30-3:00 Fri OFF Sat OFF Please note that every Sunday and alternating Saturdays are ongoing requirements of this position. Some weeks will therefore include both Saturday and Sunday shifts. Why Join TherAnnu? Join a growing, wellness-focused company Take on a meaningful front desk leadership role Receive cross-training in front desk operations, sales, wellness services, and spa operations Help clients feel and function better Work in a supportive, team-oriented environment Receive employee discounts on services and wellness offerings Have opportunities for increased responsibility as TherAnnu grows To Apply Please submit your resume along with a brief note explaining why you would be a strong fit for this position. In your application, please confirm that you are available to work the full schedule as posted above. We are looking for someone who is friendly, dependable, sales-oriented, willing to support all areas of the spa, and prepared to take ownership of the client experience and daily operations.

Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off Professional development assistance

Experience:

Receptionist:

2 years (Required)

Leadership:

2 years (Required)

Work Location:

In person