Job Summary A Member Concierge at Hammer & Nails is the face of the shop and plays a critical role in delivering a premium member experience. Their responsibilities extend beyond a traditional front desk receptionist—they are responsible for hospitality, member retention, sales, scheduling, and ensuring every guest receives a luxury experience. At Hammer & Nails Bethesda, we don't just provide haircuts—we deliver an elevated grooming experience. Our Member Concierge is the first and last impression of our shop, creating an exceptional experience from the moment a guest walks through our doors until they leave. The ideal candidate is warm, polished, organized, sales-minded, and passionate about hospitality. This individual is responsible for welcoming Members and guests, managing appointments, promoting memberships and retail products, supporting the service providers, and ensuring the shop operates smoothly throughout the day. Key Responsibilities Member Experience

• Greet every Member and guest with enthusiasm and professionalism.
• Learn Members' names and preferences to provide personalized service.
• Offer beverages and ensure Members feel comfortable while waiting.
• Manage check-in and check-out procedures efficiently.
• Resolve guest concerns promptly and professionally, escalating when appropriate.
• Maintain the premium Hammer & Nails experience at every touchpoint.

Membership Sales & Retention Educate guests on Hammer & Nails memberships and benefits. Convert first-time guests into Members. Promote upgrades, add-on services, and special promotions. Track membership opportunities and follow up with prospective Members. Assist with Member retention efforts and appointment rebooking. Scheduling & Operations Schedule and confirm appointments. Manage daily appointment flow to maximize provider productivity. Handle phone calls, emails, and online booking requests. Monitor cancellations and fill open appointment times. Maintain accurate customer records in the POS/booking system. Retail Sales Recommend grooming products based on Member needs. Maintain merchandising displays. Process retail purchases accurately. Help achieve monthly retail sales goals. Shop Support Keep the reception area clean, organized, and inviting. Assist with opening and closing procedures. Stock beverages and hospitality items. Monitor inventory of front desk supplies. Support barbers, stylists, and nail technicians as needed. Administrative Duties Process payments accurately. Balance cash drawer and daily transactions. Complete daily reports and administrative tasks. Assist management with special projects and events. Qualifications High school diploma or equivalent. 1-3 years of

FRONT DESK EXPERIENCE REQUIRED.

Membership Sales

REQUIRED.

Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Comfortable using computers, scheduling software, and POS systems. Professional appearance and demeanor. Ability to remain calm and positive in a fast-paced environment. Compensation and Benefits $20-$24/hr base rate Performance-based bonus opportunities Membership sales incentives Retail sales commissions (where applicable) Employee discounts on services and products Paid training Paid Time Off (for eligible employees) Career growth opportunities within Hammer & Nails Why Work Here At Hammer & Nails, we're redefining men's grooming by combining exceptional service with a luxury, members-first experience. If you thrive in hospitality, enjoy building relationships, and love creating memorable experiences, we'd love to have you join our team. Together, we'll deliver the best grooming experience in Bethesda while helping our Members look and feel their best every day.

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required)

Sales:

1 year (Required)

Work Location:

In person