Spa Manager
- Massage and Skincare Services
- Sales and People Management Spa Ann Arbor, MI Job Details Full-time $45,000
- $55,000 a year 2 hours ago Benefits Health insurance 401(k) Paid time off Employee discount Qualifications Bilingual Retail sales transactions Employee onboarding Retail industry sales team management experience Phone communication Managing retail teams Merchandising In-person customer service Processing cash transactions Sales team management Administrative experience Managing clients in a customer support role Team development Team training Retail store experience Overseeing payroll Leading team collaboration initiatives Retail store product knowledge Activity sales targets New hire orientation Budgeting Community relationship building Sales leadership Retail industry recruitment experience Onboarding process management POS systems Retail management experience Staffing management Management experience within retail industry Professional development training Full Job Description Overview We are seeking a dynamic and energetic Spa Manager with a strong focus on sales growth and people management.
In this role, you will lead the daily operations of our spa, drive retail sales, and foster a welcoming environment for both clients and staff. Your leadership will inspire your team to deliver exceptional customer service while achieving business objectives. This is an exciting opportunity for a motivated professional passionate about wellness, beauty, and team development to make a meaningful impact in a vibrant spa setting. Strong base pay with commissions and bonus incentive programs! Responsibilities Oversee the daily operations of the spa, ensuring smooth service delivery and operational efficiency Lead, motivate, and manage a team of therapists and skincare specialists through effective training, coaching, and performance management Drive retail sales by promoting massage and skincare products, implementing sales strategies, and monitoring inventory levels Develop staff schedules, manage shift coverage, and ensure optimal staffing levels to meet customer demand Maintain high standards of customer service by addressing client inquiries, resolving issues promptly, and ensuring client satisfaction Manage payroll, inventory control, and purchasing processes to optimize profitability Implement marketing initiatives to attract new clients and retain existing ones, including promotional campaigns and community outreach Requirements Proven management experience in a retail or service environment, preferably within the wellness or beauty industry Strong sales management skills with the ability to meet or exceed sales targets through effective team leadership Excellent communication skills in multiple languages Experience with POS systems, inventory management software, and operational procedures such as cash handling and pricing strategies Demonstrated ability to recruit, interview, onboard new employees, and conduct employee orientation programs Knowledge of retail industry sales techniques including merchandising, product knowledge, and promotional planning Strong organizational skills with the ability to multitask efficiently in a fast-paced environment Familiarity with payroll processing, budgeting, and administrative tasks Leadership qualities that inspire teamwork and foster a positive work environment Ability to handle customer inquiries professionally via phone etiquette or in person while maintaining high standards of service excellence Join us as we create an inspiring space where wellness meets exceptional service! Bring your passion for people management and sales expertise to help us grow our spa's reputation for excellence. We value energetic leaders who thrive on developing their teams while delivering memorable experiences for every guest. All positions are paid roles committed to supporting your professional growth in a vibrant wellness community.
Pay:
$45,000.00
00 per year
Benefits:
401(k) Employee discount Health insurance Paid time off
Work Location:
In person
